Sonetel vs. Dialaxy: Your Comprehensive Analysis of VoIP Solutions for Small Businesses

Today, business owners are looking for multiple virtual phone system alternatives to upgrade their communication strategy. VoIP phones ensure effective business communication and contribute to the development of solid relationships with employees, managers, and customers. 

For some companies, selecting the right one among the leading VoIP systems, such as Google Voice, Dialaxy, Zoom Phone, and Sonetel, can be challenging and confusing. All the VoIP providers offer innovative and intermediate unit features. But let me clarify. 

If you don’t want to settle for less, consider choosing Dialaxy, which dramatically improves your small business’s call center efficiency. It is cost-effective and has advanced features, customizable settings, and a user-friendly interface. It has all the valuable resources that outshines the Sonetel in multiple areas. 

This blog compares the different aspects of Sonetel vs Dialaxy and helps the reader choose the reliable VoIP solution for their small business. 

So, let’s dive in. 🚀

Why switch from Sonetel to Dialaxy: Excellent Features

Dialaxy is a superior VoIP phone system that offers virtual phone numbers for over 100+ countries. It has a user-friendly interface and provides cutting-edge features at a competitive price to empower businesses of all sizes. The advanced features will upgrade your business communication strategy and improve call center efficiency. 

Many leading industries are switching from Sonetel to Dialaxy for the following reasons. 

1. Advanced features

Dialaxy is a leading cloud-based communication solution with the potential to streamline the communication strategy of companies of all sizes. Its robust features, such as call routing, voicemail greetings, and number sharing, enable business agents to tackle daily communications without switching between apps.

2. Ease of use

Dialaxy has a clean, consistent, user-friendly, and visually appealing interface, so beginners and experts can quickly adopt, navigate, and manage calls without hassle. It further provides cross-platform compatibility, allowing your business agent to reach a wider audience and improve user experience. 

3. Seamless Internal Calling

Dialaxy provides hassle-free internal calling functionality to enhance agents’ productivity and collaboration. The Call Conferences feature enables agents to connect with more than one individual at a time. It also provides crystal-clear internal call quality, ensuring maximum output and minimal communication gaps. 

4. Third-party Integration capabilities

Dialaxy has more third-party integration capabilities than Sonetel. It seamlessly integrates with your CRM software and other helpdesk tools such as Google Ads, Hubspot, Monday, LiveAgent, and Salesforce. 

Sonetel vs Dialaxy: Pricing Comparison

Here is a comparison of the pricing plan for Dialaxy and Sonetel.

Top Features Comparison between Dialaxy and Sonetel

Limitations of Sonetel Phone Number

Sonetel is also a leading business phone solution for businesses willing to streamline communication and boost productivity. Despite its numerous benefits, accessibility, and affordability, it also has limitations on phone numbers, driving customers away.

The limitations of Sonetel Phone Number are:

1. Max 60 simultaneous calls per number

Sonetel facilitates a maximum of 60 simultaneous incoming calls per number. However, for new customers with new accounts, it provides only a maximum of 5 outbound calls to a regular phone number. This limitation applies to both inbound and outbound calls for security reasons.  

On the other hand, only one concurrent call per phone number is free. For additional calls, it charges $0.01/minute on a free plan, $0.0070/minute on a business plan, and $0.0075/minute on a premium plan.

2. Daily spending limit on calls

It limits the new customer to spending more than $25 daily on calls per account, which is unsuitable for medium—or large-scale organizations that handle high call volumes. If customers want to exceed the $25, they need to contact a sales team, which is time-consuming. 

3. Call recording

Basic features such as call recording are only available to customers with a paid plan. Consumers with a premium plan can record 10,000 call minutes and get 100GB of free storage per user. Meanwhile, the business plan can record 50,000 call minutes monthly and get 1TB of free storage per user. However, exceeding the complimentary limit means a charge of $0.0020 per start minute. 

4. Call length

Sonetel offers the most extended call duration, which is three hours. Emergency services are not accessible through it, and customers are required to notify end users of these limitations. Furthermore, calls cannot be collected or callback services initiated using this number. 

Sonetel vs Dialaxy: Which one is better?

Dialaxy and Sonetel are excellent business phone solutions that offer a consolidated package of scalable and immensely integrable features and services. They help customers and agents stay connected across all gadgets for effective interaction and team collaboration. Both VoIP solutions have profound effects on small businesses. However, when comparing essential factors such as pricing plans and feature availability, Dialaxy is a business choice. Additionally, it also depends on your budget and unique needs. 

Dialaxy and Sonetel are excellent contact center solutions. 

Choose Dialaxy if:

• You need a leading cloud-based contact center solution that provides international virtual phone numbers from 100+ countries. 
• You need a wide range of cutting-edge features at an affordable rate. 

Choose Sonetel if:

• You are willing to incorporate advanced AI features such as AI meeting minutes, AI voicemail summaries, AI-powered chat, and AI Blog Writer to refine your business communication. 
• You want to foster greater employee productivity, reduce human error, and enhance customer experience with API. 

FAQs

What are the critical features of Sonetel?

The key features of Sonetel include:

1. Voice Response
2. SMS-to-email
3. High data storage capability 
4. Global call forwarding
5. IVR/Voice Recognition

What are the critical features of Dialaxy?
The key features of Dialaxy include:

1. Call recording
2. Call analytics
3. Multi-level IVR
4. Conference calling
5. Call cascading

What are the pricing plans for Sonetel and Dialaxy?

The Sonetel Premium Plan costs $13.95/user/month, ideal for small and mid-sized businesses, and the company plans cost $39.95/user/month, which is suitable for enterprises. 

Meanwhile, Dialaxy’s Essential Plan starts at $20/user/month, the Plus Plan costs $40/user/ month, and the Pro Plan (popular) costs $60/user/ month. 

Does Sonetel and Dialaxy have a mobile app?

Yes, both the business phones have a mobile app for on-the-go management. 

How scalable are Dialaxy and Sonetel?

Dialaxy is highly scalable and can meet the changing needs of small, medium, and large businesses. Sonetel is also scalable but primarily targets small businesses, so it may not be suitable for large-scale enterprises.