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Home - Software and Tools - Top 6 Outbound Call Tracking Software in 2025
Reviewed by : Prasanta Raut
Are you fed up with having to deal with several tools just to be able to manage your calls? Do you feel that you’re virtually flying blind, with no way of seeing how your interactions with customers square up to marketing ROI? You’re not alone! In this fast-paced world of business, however, having the right call tracking software is no longer a nice-to-have-it’s a MUST-have.
But with so many options out there, how do you choose the perfect fit? Don’t worry; we’ve got you covered! We’ve dived deep into the world of call center analytics, testing and comparing some of the top contenders to bring you the ultimate guide.
In this comprehensive review, we’re going to focus on Dialaxy, TalkRoute, Calilio, OpenPhone, CallRail, and Infinity, which are six of the best outbound call tracking software solutions. We’ll outline their key features, pros, cons, and pricing, providing you the much-needed insight to make a rational decision in line with your business needs.
Let’s get started!
Table of Content
Outbound Call Tracking Software is a tool that enables businesses to monitor, record, and analyze outgoing calls made by sales, marketing, and customer service teams. It helps organizations track call performance, measure campaign effectiveness, and optimize outreach strategies.
Call tracking software is a valuable asset for any company. With the right software, teams can boost their marketing ROI and improve customer interaction analytics. But finding the right call-tracking software can be a challenge, especially with so many options available.
Dialaxy is a powerful virtual phone system designed to streamline business communication through calls, texts, and video meetings. Whether you’re a small startup or a large enterprise, Dialaxy ensures seamless connectivity with features like call forwarding, SMS and MMS messaging, video conferencing, and voicemail management. Accessible via desktop, mobile, and web apps, Dialaxy also provides toll-free and local phone numbers to enhance customer interactions.
Features:
Pros
Cons
TalkRoute is a versatile virtual phone system designed to enhance business communication with features such as call forwarding, text messaging, video conferencing, and voicemail management. Whether you’re working from the office or remotely, TalkRoute provides seamless connectivity through desktop, mobile, and web apps. The platform also offers both toll-free and local phone numbers, making it a perfect solution for businesses looking to improve customer engagement and streamline communication.
Calilio is a comprehensive cloud-based phone system designed to simplify business communication with features like call forwarding, SMS and MMS messaging, video conferencing, and voicemail management. Whether you’re a small business or a large enterprise, Calilio offers seamless connectivity through desktop, mobile, and web apps. It also provides toll-free and local phone numbers to enhance customer interaction and brand presence.
OpenPhone is a business phone system that streamlines calls and messages into an easy-to-use app that works on all your devices. The system also has features like call transcriptions and summaries that make managing customer conversations easier. OpenPhone also has a lightweight CRM to help in contact tracking and the storage of important notes.
As your team grows, this platform enables you to add new members and customize settings so that calls are directed to the right person.
Features
CallRail is a comprehensive call tracking and business communication platform designed to help businesses manage inbound calls, track marketing performance, and improve customer interactions. With features like call forwarding, call recording, SMS messaging, and AI-powered analytics, CallRail is a valuable tool for businesses looking to optimize their call handling. The platform is accessible via desktop, mobile, and web apps, offering toll-free and local phone numbers for better customer engagement.
Infinity is a cloud-based phone system designed to enhance business communication with features like call forwarding, SMS and MMS messaging, video conferencing, and voicemail management. It provides a seamless communication experience for businesses of all sizes, allowing teams to connect effortlessly through desktop, mobile, and web apps. Infinity also offers toll-free and local phone numbers to help businesses establish a professional presence and improve customer interactions.
Also Read: What is AI Receptionist, and the Benefits of an AI Receptionist?
Below is the comparison table for an easier overview.
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
Choosing the most suitable outbound call tracking software can significantly impact your business communication, marketing return on investment, and customer experience. Each of the tools mentioned—Dialaxy, TalkRoute, Calilio, CallRail, OpenPhone, and Infinity—has unique features that address different business needs. Whether you require call analytics, AI-powered insights, video conferencing, or seamless integrations, there is a tool for you.
In order to make a well-informed decision, consider scalability, integrations, user experience, cost, and reporting features that will drive your business goals. With the right call-tracking software, you can streamline operations, improve customer engagement, and make data-driven decisions to drive growth.
Outbound call tracking software helps businesses monitor, analyze, and optimize their outbound calls by providing insights into call performance, customer interactions, and marketing effectiveness.
By analyzing call data, businesses can determine which marketing campaigns drive the most leads and optimize their strategies for better conversion rates.
Key features include call forwarding, call recording, AI analytics, SMS/MMS messaging, video conferencing, CRM integrations, and multi-device access.
Yes! Many call tracking tools offer scalable plans, allowing small businesses to enhance their customer service and track marketing effectiveness without a massive budget.
Most call-tracking solutions integrate with popular CRM platforms like HubSpot, Salesforce, and Zoho, making it easier to manage customer interactions.
Absolutely! Many platforms provide mobile, web, and desktop apps, ensuring that remote teams can access call logs, route calls, and collaborate from anywhere.
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut