What is Customer Obsession? Examples, Importance & Steps Remember that any business must keep its customers satisfied. Customers’ needs and demands are dynamic, and it is crucial for companies to adapt to these changes and demands. This has resulted in the idea of customer obsession, where instead of… Read more
Digital Distraction: What is it, and How Can it Be Reduced? An In-Depth Look Do you remember the movie “Wall-E”? Yes, the one with the little brown robot who had binoculars for eyes. Do you remember the people in that movie who were constantly in their seats with screens in front of their faces… Read more
How to Create a Customer‑Centric Business Strategy? Imagine you have exhausted all of your resources and effort to produce a top-notch product. But still, businesses whose product is inferior to yours are outperforming you on the market. What if the missing piece in your effort is a… Read more
Social Listening vs Social Monitoring: Top Keys Differences Is now the time to raise your social media strategy and engage in closer interactions with the customer? The huge storage of social media listening and monitoring tools switches different customer relationships or brand maintenance. With these methods, you can… Read more
What is Social Listening and How to Start it? A Detailed Introduction Have you ever imagined having a tracking device that tracks all the references made to your brand on the Internet? That’s exactly what social listening does. It helps gather precious information from social media as well as from online platforms.… Read more
Online Reputation: What is it, and What is its Importance? Are you prepared to take charge of your online reputation and make sure that the best possible representation of yourself or your business? 🌐 In today's world, your online reputation has become one of the biggest assets for any businessman,… Read more
What Are Voice bots, and How Can They Benefit You? Do you want to eliminate relatively traditional methods of interacting with customers? If so, you may need to use artificial intelligence voice bots to take your service to the next level of intelligence and efficiency. Voice bots are friendly and… Read more
What Is a Busy Lamp Field (BLF) and Why Do You Need It? Managing communication can sometimes feel challenging as the business continues to grow rapidly. With numerous lines, constant meetings, and lots of calls, it can be difficult to keep track of who’s available or busy. Let's forget about this kind of… Read more
What is Channel Marketing? Types, Benefits, Challenges, & More Are you tired of investing and failing in all your market strategies? In that case, channel marketing might be the solution you are seeking. Channel Marketing has been the solution in the past few for businesses trying to thrive. To… Read more
Self-Service Automation: How to Do It the Right Way? Are you tired of stressed support teams and angry customers? Self-service automation is probably your answer. Unfortunately, it has great potential but is just hard to do right. Not to worry; we'll show you the way. Imagine a world where… Read more