How to Divert Calls from Landline to Mobile?

Are you tired of giving your best effort to provide great customer support to your clients and seeking a way to transfer calls quickly and effectively? In today’s world, effective and advanced communication is a key to achieving success and fostering growth in your business. 

So, how can your business attend every call and offer solutions for clients? This is where call diversion steps in. You can simply divert the call to another department if you are busy at the moment when a call occurs. This feature’s main aim is to provide great service to the customer, reduce wait times, and never miss any opportunity for the business. 

In this blog, we will discuss call diversion, its benefits, ways to divert calls from landline to mobile, how to deactivate call forwarding, and how you can set up call forwarding with Dialaxy. So, let’s get into it.

What is a call diversion? 

Call diversion, also known as call forwarding, is a feature that allows a phone owner to forward or redirect incoming calls to a landline, cell phone, voicemail message, or text messaging system. This feature is beneficial in scenarios when you are unable to answer your phone or will route the call to a different department. 

This feature ensures that important calls are not missed when a single person is busy or unable to attend the call at a time. Users can customize the call to be redirected from different conditions and manage multiple phone numbers, ensuring calls are routed to appropriate contacts and effective communication. This feature allows users to provide great customer service and reduce minimum wait times. 

What are the benefits of forwarding or diversing calls?

Call forwarding is a crucial service that offers numerous benefits that enhance business communication more effectively and smoothly. In case you are unable to attend the call, it is forwarded to another phone that is available at the moment.

It reduces the amount of time that clients spend on holding while the call is routed to the appropriate department. Calls are handled automatically, while colleagues can focus on their main responsibilities.

Also, it offers larger access to the users by routing calls to the user’s preferred device and location.  Some of the benefits of call forwarding are listed below. 

I. No missed opportunity 

Call forwarding enables you to not miss any important calls even when you are busy or unable to answer due to uncertainties. This is especially important for business and personal communications as it helps ensure that all crucial calls are responded to on time and, in the process, reduces disruptions that would have otherwise occurred due to unreliability.

If any important business offer is there and you are unable to answer the call due to some issues, that call is automatically diverted to another agent. 

II. Reduce wait time and enhance customer experience 

Call forwarding reduces callers’ wait times by connecting them to the appropriate department or to the agent who is free at the time without any delay. This flow of operation reduces the time that callers spend on hold and aids in getting solutions within the shortest time possible.

Reduced time in answering calls results in a better perception from the customers because their questions and concerns are dealt with accordingly. This also ensures that every customer has a great experience while interacting with your business phone number and enhances customer satisfaction. 

III. Boost productivity 

Call diversion boosts the overall productivity of the business as it automatically diverts calls to the appropriate department as required by the situation. This helps cut on time wasted anticipating a call and also the possibility of passing the call to the wrong person.

If calls are well managed, this relieves the employees of handling many issues that cause a break from their actual workload, which in turn leads to increased productivity of their operations. Call diversion ensures that there is no hassle between the departments, optimizes the workflow, and diverts the call accordingly, On the basis of which department is free at the moment. 

IV. Flexibility and Mobility 

Call diversion is a flexible option for businesses seeking to satisfy customers with quality service. It provides several options and portability, as calls can be routed to various locations or devices. Suppose you are away from the office and want to continue your business communication.

In that case, you can easily connect with your clients at home, on the way, or from any location with an accessible device. Such flexibility is essential for today’s business world and personal life since it enables people to interact from almost anywhere. 

V. Cost Saving 

Call diversion saves many costs that require you to pay for additional services. Businesses can use the call forwarding feature to route calls to a single phone number rather than paying for individual phone lines for each employee.

It eliminates the need for a dedicated receptionist and several phone lines, lowering the overhead expenses associated with traditional telephone systems. Also, virtual phone lines and cloud-based call-forwarding systems can help businesses save money and scale their communication infrastructures. 

VI. Professionalism

Call forwarding creates a good brand image and professionalism in your work life as the calls are directly forwarded to the right department in no time. By ensuring that every incoming contact is promptly answered or redirected to a competent representative, diversion created an impressive appearance of reliability and accessibility. This boosts client confidence and improves the company’s reputation in the market. 

So, these are some of the benefits of call forwarding. Nevertheless, it does not end here. There are a lot of benefits of call forwarding for any business. Business can take a lot of benefits from the call forwarding features.  

Top 3 ways to divert calls from landline to mobile

In today’s world, where the internet is the backbone of every sector, it is crucial to be available on a device with internet access. Forwarding calls from a landline phone to a mobile phone ensures that you get calls even if you are out of the range of the landline.

Whether you are handling a business call or a personal call, it might be extremely important, and you might not be available at the moment. Thus, diverting calls from landlines to Mobile helps your business not to miss any important calls.

Now, we will look at the three best methods for forwarding your landline to a mobile phone, each with its advantages and disadvantages. 

1. Manual Call Forwarding  via the Receptionist

The most common way of diverting a call from a landline to a mobile is by manually transferring it. This method requires a receptionist to answer the call and forward it to your cell phone.

This method is suitable for small businesses where the call volume is limited. However, when the company is large and has a large volume of calls, this method is not applicable. 

Advantage

• It can be installed simply through a landline phone, eliminating the need to purchase additional tools or services. 
• Manual call forwarding through a receptionist is beneficial for startups and small businesses as it is cost-effective. 
• Screening callers before forwarding is a crucial task that takes a significant amount of time for team members. 
• Only the right and genuine calls are routes that improve the team’s performance and productivity. 
• It is customizable, as the changes can be made instantly.

Disadvantage

• Startups and small business budgets may not support an experienced receptionist. 
•  It Requires a physical setup.
• It does not offer advanced features like scheduling or conditional forwarding. 
• The majority of the receptionist work can be automated with today’s technology. 
• Manual call forwarding can also be outsourced, which is significantly less costly than hiring a full-time receptionist. 

2. Call Forwarding via Star Code

Star code call diverting is a simple system that uses unique codes to forward calls. To begin a call diversion on a landline phone, you need to dial a particular code, followed by the area code and phone number.

Initially, dial the star code for your phone. The most commonly used star code for call forwarding is *72. However, this code can vary according to the service provider that you use. After that, enter the phone number where you want your calls routed, and remember that you must provide the entire phone number, including the area code.

And then wait and listen for a confirmation dual tone or message. Some phone systems will offer you a confirmation tone or message indicating that the call-forwarding service has been activated. So, this is how you can forward your call using the Star code. 

Advantage 

• It is a simple method of forwarding a call. 
• All the functions and systems are automated, so the chance of errors is less likely to happen. 
• Quick setup and easy activation and deactivation. 
• It is cost-effective and suitable for businesses of every size. 
• Calls can be redirected easily and promptly, leaving the lesser waiting time for customers. 
• You can quickly activate and deactivate the call forwarding without any hassle and effort. 

Disadvantage

• Agents can receive calls even after office hours, as an automatic system forwards the calls to the appropriate department. 
• Codes can vary from different places and regions, requiring knowledge of the correct codes. 
• Calls might be forwarded to another department from a landline when the appropriate department is busy. 
• It is best for the use of a single person but not suitable for large teams as the possibility of encountering errors will increase. 

3. Call forwarding via Virtual Phone System

Another way of call forwarding is to employ virtual phone systems, which use internet connections to make and receive calls. However, each virtual phone system provider has a unique procedure for enabling call forwarding service.

First, use your credentials to log into your virtual phone system account. Next, go to the account dashboard’s phone settings area, then call forwarding options. Then, enter the phone number to which you want to forward your calls in the designated field. Then save your changes and test the call forwarding to ensure it works properly. 

Advantage

• Team members can attend calls from any location and using a device. 
• The system automatically recognizes the settings that enable call forwarding options, so they should not be specified twice. 
• Business phone numbers can be utilized without purchasing extra SIM cards or landlines. 
• Personal devices such as mobile phones, tablets, and laptops can be used as the phone system can be accessed and controlled from any device.
• Devices do not require hardwiring, allowing an organization to save significantly on device acquisition. 
• It offers 24/7 customer support. 
• Virtual phones are more reliable, flexible, and secure compared to other methods. 

Disadvantage 

• Privacy and security are compromised as the system is entirely virtual and administered via the internet, making it vulnerable to hacking. 
• Downtime is considerable when compared to the landline system, which is a significant disadvantage. 
• Stable and fast internet service is required

How to deactivate call forwarding using star code?

You can deactivate call forwarding using the star code, which allows a user to stop forwarding calls from their landline to another number. This option is useful when you do not want called numbers to forward their calls or prefer to receive them directly on your number.

If you do not wnt to complicate call forwarding, you can utilize star codes, which are basic numerical sequences, to easily optimize your call forwarding settings. 

To deactivate call forwarding using a star code, follow these steps:

Step 1: Dial *73 from your phone, which is the most commonly used star code for deactivating call forwarding. 

Step 2: Next, press the call button to start the call. 

Step 3: wait for the call to connect and then deactivate the call forwarding service. 

Step 4: verify that the call forwarding has been deactivated by making a few fake calls. 

Following these steps, you can easily deactivate call forwarding via star code. To check if the number is deactivated or not, dial your phone number from another phone. If call forwarding is disabled, the call should be received on your phone rather than routed to a previously designated number. 

Note: if the *73 star code does not deactivate call forwarding on your phone, you may need to contact your phone provider to confirm the right code. 

How to set up call forwarding with dialaxy?

If you are a Dialaxy user, you can follow the below steps to turn on call forwarding. 

Step 1: Log into your Dialaxy account through the website or application. 

Step 2: Select the number to which you want your calls to be forwarded. 

Step 3: Click on the three-dot icons

Step 4: Go to the settings and find the call forwarding option. 

Step 5: Select the call forwarding option and turn it on. 

Once you have completed these steps, Your call forwarding will be activated after you enter the desired number and country code.  

Final words 

Call diversion or forwarding is a very useful tool for both personal and enterprise communication. You can sort and forward incoming calls using different methods, such as manual forwarding, star code, or virtual phone system, ensuring important calls are not missed. 

These methods are beneficial for your business as they save costs, boost productivity, reduce wait times, and enhance brand image and professionalism. Also, the call diversion process enhances customer satisfaction and gains customer trust and loyalty as they are served with the best quality of service. 

FAQs

What is a call diversion?

Call diversion, also known as call forwarding, is a feature that allows a phone owner to forward or redirect incoming calls to a landline, cell phone, voicemail message, or text messaging system. 

How to unforward landline calls to a cell phone?

To un-forward landline calls to a cell phone, enter the star code or disable the call forwarding option in your phone’s settings. The steps for deactivating calls will differ based on how you configured call forwarding. 

How much does it cost to divert landline to mobile?

The cost of forwarding landline calls to a mobile phone depends on your phone carrier and the call forwarding package you choose. Some service providers may charge a monthly fee for call forwarding, while others may offer the service for free within certain plans. The cost can vary according to your service provider. 

Can I forward calls to multiple cell phones at once?

Yes, you can forward calls to multiple cell phones at once using the virtual phone system, it has a feature called simultaneous ring that allows forwarding calls to numerous calls at once. 

Will call forwarding affect the quality of the call?

No, call forwarding does not affect the quality of the call. Rather, forwarding the call to the appropriate executive will benefit the organization and increase productivity. 

Can I link my landline to my mobile?

Yes, you can link your landline to your mobile by setting up call forwarding. This feature allows you to divert incoming calls from your landline to your mobile phone.