3CX vs Dialaxy: On-Premise vs. Cloud-Based VoIP Solutions

As technology continues to advance, businesses are prioritizing effective communication solutions to stay competitive in today’s business world. 

Businesses need a good contact center solution to better connect with their customers. Choosing a VoIP solution can be challenging because there are many options available in the market.

Today, we have two popular communication providers, 3CX and Dialaxy. They offer advanced business communication features to connect with clients and manage contact centers.

Let’s not waste any time and delve into our comprehensive guides comparing 3CX and Dialaxy.

About Dialaxy

Dialaxy is a leading cloud-based telephony system that redefines virtual communication through Internet protocol. It provides reliable and efficient customer support, which is essential to establishing a competitive edge in the market. 

Our advanced features, such as global calling, automatic call distribution, call recording, call analytics, and CRM integration, ensure smooth contact center operations for small and medium-sized businesses.

About 3CX

3CX is a software-based PBX system that offers voice-over IP (VoIP) services. It is based on the SIP (Seccion Initiation Protocol) standard and is packed with useful features that will help you run your business smoothly.

3CX is a VoIP phone system used to manage and route telephone calls within an organization. Some key features of 3CX, such as unified communication, SIP trunking, and security, help you manage all the modern communication needs.

What makes Dialaxy superior to 3CX?

If you want a user-friendly interface and seamless integration with other business tools, consider Dialaxy. It’s a fully cloud-based solution with excellent customer support and more.

Here are some reasons why Dialaxy is superior to 3CX:

1. Intuitive user interfaces

Dialaxy’s user-friendly interface is easy to use. No technical skills or extensive training are required. Make support communication easier with our user-friendly interface. Improve support teams’ experience by providing an easy-to-use platform that needs minimal training and ensures quick adoption.

2. Robust contact center features

Dialaxy is the best cloud contact center solution for your business, with advanced features such as robust call recording, call forwarding, advanced analytics, and CRM integration. These features help you to manage calls efficiently, improve business productivity, and upgrade your business communication system for smooth operation and customer support. 

3. Superior customer support

We provide 24/7 superior customer support, and you can chat with our support agents for immediate help anytime. You can connect with us through your preferred channels and get help from our active and supportive agents.

4. Cost-effective solution

Dialaxy is a great option for businesses looking to expand their reach. It provides cost-effective pricing plans tailored to businesses of all sizes. There are no hidden fees or overage charges, which helps businesses budget accurately and manage costs proactively. Make sure your business maximizes value without compromising quality.

Comparing On-Premise (3CX) vs Cloud-Based (Dialaxy) VoIP Solutions

Cloud-based (Dialaxy) VoIP solutions

Low upfront costs as there is no need for extensive hardware. Easily scalable and ideal for growing businesses or those with fluctuating needs. Providers handle maintenance, upgrades, and security, which reduces the need for in-house IT staff.

In the case of scalability, a cloud-based (Dialaxy) VoIP solution easily adds more users or features as needed. Users can access the system from anywhere with an internet connection, making it ideal for remote work.

On-premise (3CX) VoIP solutions

On-premise VoIP solutions are fully controlled over hardware and software, and the user can customize the system to meet specific business needs. As everything is managed in-house, there is potential for better security. If the system is used for many years, it potentially lowers long-term costs, and there are no recurring subscription fees.

It generally needs in-house IT staff to manage and maintain the system, and adding more lines or features can be complex, and on-premise (3CX) VoIP solutions require a higher initial investment.

Comparing 3CX and Dialaxy pricing

3CX vs Dialaxy:  Features comparison 

What makes 3CX customers switch to Dialaxy?

Both 3CX and Dialaxy offer VoIP solutions with advanced features. But if you are looking for something truly next-level, Dialaxy can be the best choice to help you boost your contact center effortlessly. It has 100+ innovative features like call forwarding, call recording, advanced analytics, omnichannel support, and agent groups, providing a unique and focused approach that sets it apart.

Its advanced VoIP phone solution enables businesses to extend their horizons in the international market at a cost-effective price. Dialaxy’s intuitive interface, comprehensive features, seamless integration, reliable support, and scalability distinguish it from 3CX, providing a superior VoIP solution for businesses of all sizes.

However, Dialaxy is the top cloud-based solution that helps you effectively monitor and optimize your call activity, ensuring seamless operations for your support business.

There are many reasons why 3CX customers switch to Dialaxy, including ease of use, cross-platform compatibility, customization and flexibility, integration capabilities, and a cloud-based solution. 

Factor to consider when choosing between Dialaxy and 3CX

Compared to 3CX, Dialaxy offers highly customizable solutions, a wider array of features, higher call quality with clearer audio, 24/7 superior customer support, and more. Choosing the right VoIp solution can be the way to get the maximum benefits for the the business upgradation. 

Compared to 3CX, Dialaxy is superior, delivering exceptional customer experiences by consistently providing top-notch communication solutions.

Let’s explore some common factors to consider when choosing between Dialaxy and 3CX:

Conclusion

Dialaxy is a better option than 3CX because it works with many business applications, simplifying communication with business processes for business owners. 

Our reliable and advanced VoIP solution is designed to provide a streamlined and efficient user experience. It guarantees the elimination of issues related to business communication and the enhancement of communication infrastructure. 

Dialaxy is the compelling alternative for 3CX customers looking for a more adaptable and efficient communication solution.

FAQs

Which solution is better for remote work?

Dialaxy is superior to 3CX for remote work due to its cloud-based nature, allowing employees to connect from anywhere with internet access.

What makes Dialaxy the best 3CX alternative for small businesses?

Dialaxy presents the most cost-effective, easy-to-use, scalable, and customizable communication solution for small businesses, with a wide range of features and positive customer feedback, making Dialaxy the best 3CX alternative for small businesses.

Dialaxy vs. 3CX: Which one is cheaper?

Dialaxy offers cheaper VoIP solutions.  Let’s have a look at the comparison between Dialaxy and 3CX in terms of pricing plan: