Customer Support & Service - Voice UP Your BUSINESS

What is Call Listening: An In-Depth Overview

Have you ever found it hard to train your agents or employees? Or are you looking for ways to keep a consistent level of service quality across all call-center operations? If so, you‘re at the right place at the right…

How to Calculate And Improve Your Customer Retention Rate?

The customer retention rate (CRR) is one of the most important business indicators. It determines how many customers a particular business will maintain over a given period of time. Customer retention analysis plays an important role in any business; it…

A Complete Guide on Customer Engagement Automation

Imagine visiting your regular coffee shop, and the person who serves you knows your routine order, calls you by name, and even knows your choice for an additional shot of espresso on rainy days. This personalized experience makes you feel…

What is the Telephone Consumer Protection Act (TCPA): A Complete Guide

If you are a business person or handling a call center, you should know about the Telephone Consumer Protection Act(TCPA) and its regulations. If you are unaware of the regulations and violate the rules, you may face the consequences and…

Digital Customer Engagement Strategies: A Comprehensive Overview

Digital customer engagement is the process of connecting with clients worldwide through digital media and platforms. It has been popular in today’s dynamic world where technologies are getting advanced day by day. With the motto of enhancing customer experience and…

The Role of Phone Call Bots in the Customer Service Domain

Here comes a million-dollar question for our readers who are in dilemma whether to integrate phone bots into their customer service. Do you want to stay ahead of your competitors and stand out in this competitive market? Well, sticking to…

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