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ucaas vs ccaas

What’s the Difference Between UCaaS vs. CCaaS? An In-Depth Look

Businesses are quickly shifting from on-premise communication models to cloud-based ones designed to provide different types of solutions for business communication. Cloud-based communication systems present various “as a Service” models, including the popular UCaaS and CCaaS.  These cloud-based services, UCaaS,…

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How to choose the right IVR system for banking business

How to choose the right IVR system for your banking business?

IVR systems, self-service options, Call deflection, and automation technologies can drastically reduce the work pressure on bank employees and maximize operational efficiency. The time has come for customer support agents to use automation's power through IVR in the banking industry.…

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7 SMS marketing trends you need to know in 2024

Top 7 SMS Marketing Trends You Need to Know for 2024

SMS marketing is a modern, effective marketing strategy for businesses of any size. It is a modern technology that revolutionizes companies’ communication with clients and customers with effective SMS message open-rate results.  SMS is an Instant and direct communication that…

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