How to Fix A2P 10DLC Registration Issues?

Quick Overview

The world of business messaging constantly evolves. For entities communicating with customers in the United States, A2P 10DLC (Application-to-Person 10-Digit Long Code) compliance is not just a recommendation. It is a requirement.

Navigating the 10DLC registration process, however, can be challenging. Many businesses face unexpected hurdles leading to registration failures. This comprehensive blog post addresses the most prevalent A2P 10DLC registration issues.

We offer practical solutions and clear guidance. Our aim is to help you successfully complete your A2P 10DLC registration. We want to ensure your vital 10DLC messaging reaches your audience without interruption.

Quick Fix Checklist:

What is A2P 10DLC?

A2P 10DLC is an acronym of Application-to-Person 10-Digit Long Code. It is a system for sending application-originated text messages to mobile phone users in the United States. This system utilizes standard 10-digit phone numbers.

The core purpose of A2P 10DLC is to regulate A2P traffic. It helps combat spam and fraud. It also ensures a higher quality of service. This applies to consumers and is a collaborative effort. Major US mobile carriers, like AT&T, T-Mobile, and Verizon, are involved. They established these new guidelines.

Any company that uses standard 10-digit long codes to send SMS and MMSs will have to be registered. This will be a critical compliance requirement. It assists in keeping the messaging ecosystem intact. The key to successful 10DLC registration is to know what is A2P 10DLC.

The system involves registering your brand and your specific messaging campaigns. This occurs with a central entity. This entity is known as the campaign registry. Once registered, your messages gain improved deliverability. They also avoid potential filtering.

What Causes A2P 10DLC Registration Fails?

A2P 10DLC registration issues often stem from several preventable errors. Understanding these common pitfalls helps you avoid a frustrating registration failure.

1. Inaccurate Business Information

Financial misrepresentation or poor-quality business information is one of the main causes of registration failure. The name of your business should be accurately reflected in the records maintained by the IRS.

Moreover, the Employer Identification Number (EIN) is also an important requirement. Any inconsistency in your business profile will cause it to be rejected instantly, with 10DLC registration errors.

2. Mismatched Brand and Campaign Details

Another frequent source of problems relates to brand and campaign specifics. Your brand name must be consistent across all applications and publicly available information, with associated websites and contact information requiring careful verification.

Similarly, specific 10DLC campaign details undergo strict scrutiny, including a clear description of purpose and defined message flows with opt-in/opt-out processes. Vague or non-compliant descriptions can trigger a campaign submission rejection, delaying your essential 10DLC messaging.

3. Missing Sole Proprietor Documentation

Certain documents are often required in case of sole proprietor registration. Such requests as not presenting a government-issued ID can stop the process instantly, as carriers are interested in verifying the identity of a person and legitimate business motives.

This is one of the most critical steps in A2P 10DLC registration, and failure in this step or wrong interpretation of the requirements is usually a significant problem in registration failures.

4. Technical Glitches During Submission

There are also technical problems that may arise during the process of submitting the campaign registry. Occasional network failures or web browser disruptions disrupt the flow of correct data.

Resubmission of submissions before underlying data issues are resolved may continue to confuse things and can occasionally lead to several or more 10DLC registration errors.

5. Misunderstanding A2P 10DLC Guidelines

And, finally, the misinterpretation of A2P 10DLC guidelines themselves is also a big contributor to the problems. The regulations are also complicated and constantly evolving. Failure to keep up with the newest demands regarding the contents of messages, opt-in approval, or particular applications will result in issues.

Breaking one of the number of prohibited message types, such as, must result in a registration failure. It is therefore necessary to review the official documentation. It ensures that everything in the 10DLC registration is adhered to.

Resources and Things to Fix A2P 10DLC Registration Issues

The right resources will be important in addressing the A2P 10DLC registration problems. This information and these tools are essential in solving and rectifying issues.

A. Official Documentation from Providers and Campaign Registry

The first and most critical resource is the official documentation, typically provided by your messaging service provider and directly from the campaign registry. These documents detail the exact requirements and proper formatting for both brand and campaign submission, serving as an invaluable tool for avoiding 10DLC registration errors.

B. Messaging Service Provider Knowledge Bases

Various messaging service providers have their own dedicated knowledge base, and these usually contain FAQs and guides with detailed instructions on A2P 10DLC registration.

These resources describe typical failure points during registration. They also have a series of steps to follow, and give specific tips on their platform. They are especially useful in the case of novice users who are struggling to get their footing.

C. Campaign Registry Portal Dashboard

The other crucial resource is the campaign registry portal. After you create your 10DLC registration, you will have access to a dashboard. It displays the state of your brand and campaign application.

More importantly, this portal typically identifies specific causes of registration failure. It is crucial for understanding what has gone wrong and implementing targeted corrective measures.

D. Official Business Records

To rectify information, it is primary that you have access to your official business records. This consists of your IRS documentation on your EIN. It also has your exact legal business name and any government documents that confirm that you are a sole proprietor.

They make all details a perfect match. The errors in registration under the 10DLC registration are reduced to a minimum. And thus, the whole registration process is sped up.

E. Community Forums and Support Groups

Support groups and community forums can also be effective. Some other companies must have had a similar experience with A2P 10DLC registration. It can be a good idea to share experiences and solutions to help.

Still, one should always cross-check any information with the official sources. Much information based on non-official information is dangerous and may result in even more A2P 10DLC complications.

Step-by-Step Troubleshooting of A2P 10DLC Registration

Troubleshooting A2P 10DLC registration issues systematically improves your chances of success. Follow these steps to address common registration failures.

Step 1: Review the Rejection Reason Carefully

Do not panic if you receive a registration failure. Most rejections come with a specific reason. This reason is often detailed in an email or on your campaign registry dashboard. Understand exactly why your campaign submission failed. Was it an invalid EIN? An unverified website? Incomplete business profile? The rejection message is your best clue.

Step 2: Verify Your Business Information

This is often the source of 10DLC registration errors. Double-check your legal business name. Ensure it matches your IRS documents precisely. Verify your EIN. Confirm the business address. For sole proprietor registrations, confirm your name and identification details. Any minor discrepancy can cause a failure. Access official documents to confirm.

Step 3: Scrutinize Your Brand Details

Ensure your brand name is consistent. It should be the same as it appears publicly. Verify the associated website. Make sure it is live and accessible. It should reflect your business operations. Check the business type selected. It should accurately describe your organization. This prevents A2P 10DLC registration rejections.

Step 4: Examine Campaign Specifics

Your 10DLC campaign details are critical. Review the campaign description. It must be clear and concise. It needs to explain the purpose of your messages. Check your message flow. Ensure it includes compliant opt-in and opt-out instructions.

Example messages must accurately represent your intended 10DLC messaging. Ensure they adhere to content guidelines. Prohibited content leads to immediate registration failures.

Step 5: Confirm Opt-in/Opt-out Procedures

This is a frequent source of non-compliance. Your opt-in method must be explicit. It needs to be clear to consumers. They must understand what they are signing up for. Your opt-out instructions must be simple.

They must be easily actionable. Phrases like “Text STOP to unsubscribe” are standard. Failing here often results in A2P 10DLC rejections.

Step 6: Check for Payment and Account Issues

Make sure that your mode of payment is valid. Ensure that it has adequate finances. Other providers will charge 10DLC registrations. Out-of-date credit cards may cause silent failures. You also want to make sure that your account with your messaging service provider is good.

Step 7: Clear Browser Cache and Re-attempt (if applicable)

At times, technical huddles do not allow proper submission. Clear your cookies and browser. Attempt to file the campaign submission. An alternative web browser to be considered. This has the potential to correct minor technical hitches.

Step 8: Consult Your Messaging Provider’s Support

Having passed all these stages without success, it is high time to address the support team of your messaging provider to find the reason for the failures. They possess ideas of the particular causes. They are able to provide first-hand advice regarding A2P 10DLC registration problems.

Using this comprehensive troubleshooting manual, you are able to identify and fix most of the 10DLC registration errors in a systematic way. This assists you in continuing with your A2P 10DLC compliance.

When to Contact Support If A2P 10DLC Registration Fails

It is essential to know when one needs to consult an expert. It is because there will be situations where he or she encounters A2P 10DLC registration problems. Self-troubleshooting is essential, but at some point, the help of a professional is required.

A. After Exhausting Self-Troubleshooting Steps

You will definitely check the quick fix checklist and step-by-step troubleshooting guide thoroughly. Then, you will find that you have a registration failure with your 10DLC registration. Then, it is time to get in contact with the support.

Do not waste a lot of time trying the same solutions over and over again. It is because this is not usually effective.

B. Unclear Rejection Reasons

If the campaign registry has given a reason for rejection that is unclear, it can be clarified by support. On some occasions, the error messages are generic and do not provide sufficient details. Then, you have to act on your own.

In such cases, the support team of your messaging service provider will be able to provide a more accurate explanation. In many cases, they also have the internal means to access detailed logs. It can identify the very source of the 10DLC registration errors.

C. Persistent Failures Despite Correct Information

There are chances of A2P 10DLC registration rejection due to what appears to be the correct information. In case your profile as a business and campaign description are correct, yet you still have some problems.

There may be a technical issue with the integration provided by your service. These underlying technical complexities can be explored with support.

D. Unique Business Structures or Campaign Types

In case of a business structure that is unique or a specific form of a 10DLC campaign that does not match the existing templates, support can help you. For example, certain industries or niche messaging use cases may have unique needs. It may not be immediately apparent in general documentation.

Support can provide expert advice to help you get your A2P 10DLC compliant with all guidelines required.

E. Multiple Pending or Failing Registrations

Lastly, when the registration of more than 10DLCs is pending or incessantly failing, you are strongly advised to reach out to the support. They are then able to review your account in full detail. They will determine any systematic problems that are leading to a series of registration failures.

After that, they will recommend a course of best practices on managing several 10DLC messaging campaigns.

How to Ensure A2P 10DLC Registration Problems aren’t Repeated?

It is much more effective to prevent the problem of A2P 10DLC registration in the future than to do it continuously. The proactive actions promote an uninterrupted 10DLC messaging process.

1. Maintain Accurate and Updated Business Records

The initial step is to keep proper up-to-date business records. The information about your business profile must constantly indicate your actual legal and operating condition. It means you have to check your EIN, legal business name, and address regularly.

Such attention to detail saves you most of the typical errors made when registering a 10DLC.

2. Establish Clear Internal Processes for Submissions

Develop an internal procedure for all campaign entries, assigning a team member or department to ensure all 10DLC registrations are taken care of. This person or group makes sure that all the required information is collected and checked prior to submission. Such a centralized system helps to minimize the inconsistencies.

Hence, this approach significantly minimizes the chances of the registration failing.

3. Stay Informed About Regulatory Changes

It is also important not to be behind the curve of the A2P 10DLC regulations. The rules governing the campaign registry and the mobile carriers are regularly revised. Similar to keeping up with updates by your messaging service provider and news in the industry, staying aware of unforeseen A2P 10DLC registration failures due to new requirements.

4. Keep Sole Proprietor Documentation Current

In the case of sole proprietor businesses, make sure all personal identification papers are up to date and their copies are easily accessible. This will make subsequent A2P 10DLC verification processes quicker. Any amendments that you may have to make in your personal business structure should be updated immediately on your business profile at the campaign registry.

5. Conduct Regular Campaign Audits

The key is to conduct regular audits of your current 10DLC campaigns, review their descriptions, the content of their messages, and compliance with opt-in rules. This is useful in preventing problems before they escalate. Your 10DLC messaging examples are entirely consistent with the actual messages being sent.

6. Train Staff on Best Practices

Provide all applicable employees with the best practices of A2P 10DLC. Anyone working on the development or approval of 10DLC campaigns must have a solid grasp of the rules. It may include marketing teams, developers, and customer service representatives.

Training can be a strong weapon in the fight against A2P 10DLC registration problems. It creates a culture of compliance at your company.

Future Trends of A2P 10DLC

The A2P 10DLC landscape is dynamic. It is constantly evolving at a predictable rate. Keeping up with future trends helps business communication. It allows them to maximize their 10DLC messaging strategies.

1. Increased Scrutiny and Stricter Enforcement

Increased scrutiny and stricter enforcement are key trends. Mobile carriers are better at identifying non-compliant traffic. Trying to bypass A2P 10DLC registration will likely cause messages to be blocked instantly. This will also lead to more registration failures.

2. Enhanced Analyzing Processes

You can expect enhanced analysis processes. The campaign registry and carriers are continually improving their verification methods. This might include more detailed checks of your business profile. It could also involve more rigorous reviews of your campaign submission.

It may require additional identity verification for sole proprietor businesses. The goal is to reduce spam and fraud. This will improve 10DLC messaging quality.

3. More Granular Campaign Classifications

Another trend is towards more detailed campaign types. If a business produces diverse 10DLC campaigns, definitions can become more specific. These can be narrowed down to specific registration types.

This allows for customized routing and prioritization of different message types. Understanding these subtle categories is crucial for successful 10DLC registrations. It also helps prevent 10DLC registration errors.

FAQs

What is the main reason for an A2P 10DLC registration failure?

Common causes of registration failure are incorrect EINs, non-conformity of legal business names, and addresses with official records. Other issues include inconsistent brand information and inappropriate campaign submission details.

How long does A2P 10DLC registration typically take?

The initial 10DLC registrations can vary. Simple cases might be approved in a few days. More complex business profiles or those requiring manual carrier vetting can take several weeks.

Can a sole proprietor register for A2P 10DLC?

The answer is yes, sole proprietor businesses are eligible to apply to A2P 10DLC. They are usually required to give the identification issued by the government. They must make sure that the name of their business is their personal legal name. Different providers have different documentation requirements.

What happens if I don’t register for A2P 10DLC?

When you fail to A2P 10DLC, your messages are highly prone to being filtered, blocked, or surcharged by the mobile companies. This has a dire consequence on the deliverability of your 10DLC messages. It may result in malfunctions in communication, too.

What should I do if my A2P 10DLC campaign is rejected?

Pay close attention to the reason for rejection, as the campaign registry or your messaging provider gave it. Relax and correct all the mistakes in your brand or 10-DLC campaign details. It may include descriptions or example messages, and resubmit to be accepted.

Are there different types of A2P 10DLC campaigns?

Yes, 10DLC campaigns are of different types. They are:

• Low-volume mixed campaign
• Standard campaign
• Marketing campaign
• Transactional campaigns
• Public Service Announcement

Each of them has its own needs and projected volume of messages. The choice of the type is essential.

How can I check the status of my 10DLC registration?

To verify your 10DLC registration, you may normally check the status of your 10DLC registration in the portal of your messaging service provider. Or, you can check it in the campaign registry portal directly. These platforms are used to update on your brand and the status of approval of the 10-DLC campaign.