Ensure Customers Receive Every Update with Voicemail Create a professional and personalized image for your business with Dialaxy’s customizable voicemail greetings, explicitly tailored to your unique business needs. Sign upRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. What is a voicemail greeting? Voicemail greetings are pre-recorded messages that are played in your absence. The greetings can provide callers with your availability, inform them of the following steps, and reinforce the account professional. Whether it’s after business hours or during peak call times, voicemail greetings will ensure that every call is recorded by your VoIP system or business phone. Every voicemail greeting has the option to be language- and department-specific. For support teams, field agents, and remote employees specifically, voicemail greetings enable optimal connectivity and assure callers with clear, professional, on-brand messaging. How to send a voicemail from Dialaxy? To send a voicemail, you must have an account with us. Create an account and follow these simple steps to send a voicemail: Go to the call dialer and dial the receiver’s number Wait for the voicemail drop message Record the voicemail after the beep sound End call after completing the message, or the Call will end automatically after 1 minute. What is a voicemail greeting? Voicemail greetings are pre-recorded messages that are played in your absence. The greetings can provide callers with your availability, inform them of the following steps, and reinforce the account professional. Whether it’s after business hours or during peak call times, voicemail greetings will ensure that every call is recorded by your VoIP system or business phone. Every voicemail greeting has the option to be language- and department-specific. For support teams, field agents, and remote employees specifically, voicemail greetings enable optimal connectivity and assure callers with clear, professional, on-brand messaging. How to send a voicemail from Dialaxy? To send a voicemail, you must have an account with us. Create an account and follow these simple steps to send a voicemail: Go to the call dialer and dial the receiver’s number Wait for the voicemail drop message Record the voicemail after the beep sound End call after completing the message, or the Call will end automatically after 1 minute. How does voicemail work? 1 Missed call detection The system automatically recognizes a missed call and starts the voicemail procedure when no one answers the phone. 2 Greeting Trigger Depending on the time, the identity of the caller, or other factors, a pre-programmed voicemail greeting will automatically play. 3 Message Capture The caller leaves a voice message, which is recorded and sent to your shared inbox or email. 4 Notification and Access Team members get notified and can listen, respond, or assign the message for follow-up. 5 Follow-up Voicemails are monitored and recorded to enable teams to react quickly and efficiently. 6 Message Resolution Teams review voicemails and take necessary actions to resolve caller requests efficiently. Benefits of voicemail for business 24/7 Accessibility Enables you to stay in touch with your company even when staff members are traveling, attending meetings, or not at their workstations. Call Screening Enables employees to prioritize calls. They can quickly respond to high-priority messages while sending less urgent ones to voicemail for later handling. Eliminates On-Hold Time Customers can leave detailed messages without being placed on hold, which is frustrating for most callers. Cost-Effective Reduce the need for dedicated receptionists or customer service staff, resulting in cost savings for the business. Detailed Customer Feedback Encourages customers to leave comprehensive messages, providing valuable feedback and information that may be difficult to convey during a live call. Professional Image Ensures that all calls are answered professionally, even if a live person is not available, maintaining a consistent image for the business. Why use Dialaxy for Voicemail greetings? Dialaxy makes it easy and powerful to create professional voicemail greetings for businesses of all shapes and sizes. It facilitates voicemail greetings across different platforms and formats for a small business to a global support team. You can literally record or upload a custom voicemail greeting, schedule the greetings by time or team, and forward messages to a shared inbox, all in one tool. Using Dialaxy voicemail greetings means you have a brand presence every hour of the day, even when you are unavailable. Your messaging is consistent and clear when you dial in, and your business sounds professional without your existence. From automated voicemail flows to team collaboration, Dialaxy’s business phone system has everything you need to manage missed calls and customer messages with ease. If you’re looking for flexible, smart voicemail greetings for business, Dialaxy has your back. Why use Dialaxy for Voicemail greetings? Dialaxy makes it easy and powerful to create professional voicemail greetings for businesses of all shapes and sizes. It facilitates voicemail greetings across different platforms and formats for a small business to a global support team. You can literally record or upload a custom voicemail greeting, schedule the greetings by time or team, and forward messages to a shared inbox, all in one tool. Using Dialaxy voicemail greetings means you have a brand presence every hour of the day, even when you are unavailable. Your messaging is consistent and clear when you dial in, and your business sounds professional without your existence. From automated voicemail flows to team collaboration, Dialaxy’s business phone system has everything you need to manage missed calls and customer messages with ease. If you’re looking for flexible, smart voicemail greetings for business, Dialaxy has your back. Collaborate Better with Shared Voicemail Inboxes All voice messages will be in a shared inbox so any team member can acknowledge the voicemail. Internal notes allow agents to work together and have a conversation prior to a follow-up to address uncertainty and avoid delays. Business hours can be added to ensure that the voice greetings are appropriate when your team is not available. Personalize Your Voicemail Greetings by Scenario In order to guarantee that callers always receive the appropriate message at the appropriate time, Dialaxy's voicemail greetings dynamically adjust to time, agent availability, location, and holidays. Use Data to Improve Response Times Dialaxy provides clear insights into voicemail trends, such as response speed and everyday issues, so you can enhance team performance and improve customer follow-ups. Monitor and Train Using Voicemail Insights Train your staff with real messages. Actual voicemail recordings are context for coaching and quality assurance. You can listen back, evaluate the tone, and provide constructive feedback so staff can improve their communication and their empathy. Things to consider for voicemail messaging 01. Professional Greeting Ensure the greeting is clear, concise, and to the point with a friendly and professional tone that reflects your brand’s image. Provide any necessary instructions, such as how to leave a callback number or specific details you need from the caller. 02. Message Length Encourage callers to keep their messages concise. Typically, a duration of 1-2 minutes is ideal. Provide guidelines on the information you need to help the caller understand what to include in their message. 03. Privacy and Security Remind callers not to leave sensitive or confidential information in the voicemail. Use secure passwords or PINs to protect your voicemail system from unauthorized access. 04. Backup and Storage Establish a policy for how long voicemail messages are retained and ensure important messages are saved securely. Ensure voicemail messages are backed up to prevent data loss. Voicemail Greetings Solutions: Built for Businesses That Need to Scale Small Businesses Project a professional image without needing to hire additional staff. The Dialaxy voicemail greetings tool makes sure that every time a caller hears a branded, professional, and authentic message, even on weekends, holidays, or periods of high volume, something is going to happen, and no opportunity is going to slip through the cracks. Medical Practices Give patients confidence with clear, informative greetings that direct them to emergency lines, explain callback timelines, or confirm office closures. Custom voicemail flows help practices stay compliant, calm, and patient-focused, even during peak hours. Field Technicians Continue working hands-free while letting your voicemail manage missed calls. A professionally worded voicemail message tells your clients you are working, and it gives them confidence their service request or inquiry is not going to be lost. Remote Teams Unify communication across different time zones or locations. Voicemails are routed to shared inboxes, internal notes keep everyone aligned, and tasks can be assigned instantly, so nothing gets lost in translation, and response time stays tight. Do’s and Don’ts about Voicemail Greetings Do’s Don’ts Do Keep Your Voicemail Greeting Up-to-Date Don't Use Unprofessional Language Do Check Your Voicemail Regularly Don't Forget to Identify Yourself Do Provide Alternative Contact Information Don't Ignore Voicemail Notifications Additional Features like Voicemail Greetings Business Hours For any phone number, establish unique business hours so that voicemail greetings only play when a member of your team can not take the call. Doing this will make sure that the caller is alerted and thus create a better experience. Interactive Voice Response (IVR) Dialaxy's IVR simplifies things for users by giving them distinct options: speak to an agent, request a callback, or leave a voicemail. Having the ability to pick what option works best for them creates a more fluid and controlled experience. Multiple Phone Numbers Create multiple voicemail greetings with multiple phone numbers as needed for separate teams or departments, or for teams separated by region. This will guarantee that callers receive an appropriate message for their specific purpose for calling. Frequently Asked Questions What are Dialaxy voicemail greetings?Dialaxy voicemail greetings play your personalized message to a caller when calls go unanswered, by business hours, caller ID, or rules, so every caller hears a professional, on-brand voice response, even when hours are after. Can Dialaxy voicemail greetings be personalized?Yes, you can record personalized greetings that are consistent with the company’s style and tone, and upload audio files as greetings. Do I need to be technically savvy to get started with voicemail greetings in Dialaxy?No technical skills or background is required. You can also easily set up voicemail greetings through the easy-to-use dashboard. Are voicemail greetings available with all Dialaxy plans?Voicemail greetings are available with every plan, whereas advanced features like scheduling and inbox for shared groups is available with the higher-tier plans. Can different voicemail greetings be assigned to other phone numbers or departments?Yeah, different voicemail greetings can be assigned to specific numbers, teams, or departments. Will I be notified when a voicemail is received?Yes, instant notifications can be sent through email, the mobile app, or the dashboard when voicemails are left. Is there a shared inbox to access, assign, and manage voicemails?Voicemails will be stored in a shared inbox where team members can listen, assign, or reply to voicemails collaboratively.
