Revolutionize IVR With Dialaxy's Text To Speech Experience seamless communication with Dialaxy’s cutting-edge text-to-speech technology, revolutionizing the way you convert text into natural-sounding speech. Try for FreeRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. How to implement Text to Speech into Dialaxy’s IVR? To implement text to speech, you must have an account with us. Create an account and follow these simple steps to integrate text to speech: Go to business hour and set text to speech IVR, or Create an IVR flow chart for your system. Enter text you want the receiver to listen on their end. Conduct testing to ensure text to speech responses are clear and correctly pronounced. What is Text to Speech in IVR? Text-to-Speech (TTS) is a technology that converts written text into spoken words. Use case of text to speech: Customer Calls: A customer calls the support number. IVR Interaction: greets the customer. Dynamic Response: Based on the input, TTS reads out to the receiver end. Further Assistance: direct them to the appropriate department or provide additional information. How does Text to Speech work? Text-to-Speech (TTS) integration in Interactive Voice Response (IVR) systems within cloud telephony involves several steps and components working together to convert text into spoken words dynamically during a phone call. The caller hears a pre recorded message. This greeting can be the default message provided by the voicemail service or a personalized message you write on text. The text is then converted into speech and sent to the receiver end. How to implement Text to Speech into Dialaxy’s IVR? To implement text to speech, you must have an account with us. Create an account and follow these simple steps to integrate text to speech: Go to business hour and set text to speech IVR, or Create an IVR flow chart for your system. Enter text you want the receiver to listen on their end. Conduct testing to ensure text to speech responses are clear and correctly pronounced. What is Text to Speech in IVR? Text-to-Speech (TTS) is a technology that converts written text into spoken words. Use case of text to speech: Customer Calls: A customer calls the support number. IVR Interaction: greets the customer. Dynamic Response: Based on the input, TTS reads out to the receiver end. Further Assistance: direct them to the appropriate department or provide additional information. How does Text to Speech work? Text-to-Speech (TTS) integration in Interactive Voice Response (IVR) systems within cloud telephony involves several steps and components working together to convert text into spoken words dynamically during a phone call. The caller hears a pre recorded message. This greeting can be the default message provided by the voicemail service or a personalized message you write on text. The text is then converted into speech and sent to the receiver end. Benefits of Text to Speech on IVR Dynamic and Real-Time Responses Text to speech allows you for personalized responses by converting real-time data into speech. Cost Efficiency Eliminates the need to record, manage, and update a vast library of audio files, saving both time and money. Enhanced User Experience Provides a consistent voice and tone across all interactions, which helps in maintaining a uniform brand image. Operational Efficiency TTS-powered IVR systems can operate round the clock, providing information and handling routine tasks even outside business hours. Error Reduction Reduces the chances of errors that might occur with manual recordings and updates. Language Support Modern TTS systems support multiple languages and accents, enabling businesses to cater to a diverse customer base. Things to consider for Text to Speech on IVR 01. Voice Quality and Naturalness Choose a TTS engine that offers high-quality, natural-sounding voices. Consider the tone, pitch, and accent to match your brand’s voice. Ensure the TTS voice is consistent across all interactions to maintain a cohesive user experience. 02. Language and Accent Support Ensure the TTS engine supports all languages and accents required by your user base. Check for the correct pronunciation of specific terms, especially those unique to your industry or region. 03. Integration with IVR System The TTS engine should integrate seamlessly with your IVR platform. APIs provided by cloud telephony services (like Twilio, Plivo, or Nexmo) can facilitate this. Develop or configure middleware to handle the communication between the IVR system and the TTS engine. 04. Text Content Management Ensure that the text input to the TTS system is clear, concise, and easy to understand. Avoid overly complex sentences. The text should be contextually relevant to the user's inquiry or interaction to enhance understanding and satisfaction. Do’s and Don’ts about text to speech on IVR Do’s Don’ts Do Choose High-Quality Voices Don't Overcomplicate Messages Do Ensure Multilingual Support Don't Ignore Pronunciation Issues Do Optimize Text for Clarity Don't Overload with Information Frequently Asked Questions How does text-to-speech benefit my business?Text-to-speech can benefit your business by enhancing accessibility and saving time. Dialaxy’s advanced text-to-speech feature supports multiple languages and accents, allowing businesses to engage globally. How accurate is text-to-speech?Our text-to-speech feature delivers clear messages with accuracy and precision, ensuring accurate spoken words as written on text with no misinterpretation. Can text-to-speech be integrated into existing systems?Yes, Dialaxy’s text-to-speech feature can be easily integrated into your existing system, promoting a seamless experience. Can text-to-speech be customized to match our brand's voice?Yes, you can customize text-to-speech to match your brand’s voice. Dialaxy allows businesses to customize text-to-speech for cohesive communication strategy. How does text-to-speech contribute to improving accessibility?Text-to-speech improves accessibility by converting written text to speech, making it easier for visually impaired or reading-challenged individuals to access information. This promotes inclusivity and helps businesses reach a wider audience.