Simplify Business communication with Number Sharing Improve your business communication by utilizing Dialaxy’s Number Sharing feature. This tool helps multiple users or departments share a single business number. Try for FreeRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. How to Setup Number Sharing with Dialaxy? Setting up Number Sharing with Dialaxy is straightforward and efficient. Kindly follow these steps: Login to your Dialaxy account. Go to the “Number Sharing” section in your dashboard. Select the business number that you want to share and assign it to the appropriate users and departments. Kindly set up call and message routing rules to make sure that communications are directed to the right team members. After the confirmation, your Number Sharing feature will be activated. What is Number Sharing? Number Sharing allows multiple team members and departments to share a single business contact number. This feature ensures that no matter how a customer chooses to communicate, either through a call or SMS, their inquiries are reached to the correct person or team. This feature is useful for: Unified Customer Support: Please share a single support number across your team to ensure that all customer inquiries are handled promptly. Sales Team Efficiency: Allow your sales team to share a number and ensure that potential leads aren’t missed. Department Coordination: Enable smooth communication across the departments by assigning a single contact number for multiple teams. How Shared Numbers Operate? With Dialaxy’s Number Sharing, you can assign one business number to multiple users or departments. Incoming calls and messages are routed according to the rules you set, ensuring that they are directed to the appropriate team members. This feature is useful for businesses that require efficient management of customer interactions. It allows you to streamline communication and improve customer satisfaction. How to Setup Number Sharing with Dialaxy? Setting up Number Sharing with Dialaxy is straightforward and efficient. Kindly follow these steps: Login to your Dialaxy account. Go to the “Number Sharing” section in your dashboard. Select the business number that you want to share and assign it to the appropriate users and departments. Kindly set up call and message routing rules to make sure that communications are directed to the right team members. After the confirmation, your Number Sharing feature will be activated. What is Number Sharing? Number Sharing allows multiple team members and departments to share a single business contact number. This feature ensures that no matter how a customer chooses to communicate, either through a call or SMS, their inquiries are reached to the correct person or team. This feature is useful for: Unified Customer Support: Please share a single support number across your team to ensure that all customer inquiries are handled promptly. Sales Team Efficiency: Allow your sales team to share a number and ensure that potential leads aren’t missed. Department Coordination: Enable smooth communication across the departments by assigning a single contact number for multiple teams. How Shared Numbers Operate? With Dialaxy’s Number Sharing, you can assign one business number to multiple users or departments. Incoming calls and messages are routed according to the rules you set, ensuring that they are directed to the appropriate team members. This feature is useful for businesses that require efficient management of customer interactions. It allows you to streamline communication and improve customer satisfaction. Advantages of Using Shared Numbers Improved Customer Experience Customers can reach the right team member quickly, improving the experience and satisfaction. Efficient Call and Message Management Smooth the handling of the calls and messages by routing them to the most appropriate team or individual. Enhanced Team Collaboration Improves better collaboration among the team members which allows them to share responsibilities for incoming communication. Consistent Branding Maintain a consistent brand image by using a single contact number across all the departments. Flexibility in Communication Easily reassign and update shared numbers as your business needs change. Scalable Communication Solutions You can easily scale your communication efforts as your business grows. Key Considerations When Using Number Sharing 01. Routing Rules Carefully configure routing rules to make sure that communication reaches the right people. Timely review and update these rules to make any changes in the team structure and responsibilities. 02. Privacy and Security Ensure that only authorized team members have access to the shared numbers. You can implement security measures to protect customer information. 03. Monitoring and Reporting Use Dialaxy’s reporting tools for monitoring the performance of shared numbers. Analyze call and message data to identify trends and areas for improvement. 04. Onboarding New Agents Train your team on how to manage shared numbers effectively. Ensure they understand the correct procedures for handling shared communications. Do’s and Don’ts of Number Sharing Do’s Don’ts Do Configure Routing Rules Carefully Don’t Allow Unauthorized Access Timely update shared Number Settings Don’t ignore ethe feedback of the customers. Do Train Your Team on Best Practices Don’t Overcomplicate Routing Structures Frequently Asked Questions What are the benefits of number-sharing solutions?The following are the benefits of number-sharing solutions. Improved connectivity Enhanced productivity Simplified management Enhanced professionalism Can I customize number sharing for different departments or teams?Yes, Dialaxy allows you to customize number sharing for different departments or teams, ensuring efficient communication routing and improved productivity tailored to specific needs. Can I share multiple numbers simultaneously?Yes, Dialaxy’s Number Sharing feature supports sharing multiple contact numbers, providing flexibility and convenience for users. How secure is the sharing process on Dialaxy's platform?Our platform prioritizes security and ensures that the sharing process is secure and protected. Your shared contacts are encrypted to safeguard sensitive information and maintain privacy. Does Dialaxy provide customer support for assistance with number-sharing queries or issues?Yes, Dialaxy offers dedicated customer support to assist with any number-sharing queries or issues. Our support team is available to provide guidance and resolve any concerns promptly.