Never miss an important call with efficient call forwarding solutions Ensure seamless communication for your business with our customizable call forwarding options, specifically designed to meet your unique business needs. Try for FreeRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. How to Use Call Forwarding? To utilize call forwarding, you must have an account with us. Create an account and follow these simple steps to set up call forwarding: Navigate to the ”Portal” menu. Go to “My numbers” section and click on settings. Select the call forwarding option. Enter the number you want to forward calls to. Set the rules for when and how calls should be forwarded. Save the settings to activate call forwarding. What is Call Forwarding? Call forwarding is a telephony feature that redirects incoming calls to another number or device. Common usages of call forwarding are: Business continuity: to ensure calls are answered even when the primary line is busy or unavailable. Remote work: to allow employees to receive work calls on their personal devices when working remotely. Customer service: to route calls to available agents, ensuring customer inquiries are handled promptly. How Does Call Forwarding Work? When a call is received, the system checks your call forwarding settings. If call forwarding is enabled, the system redirects the call to the specified number. This could be your mobile phone, another office line, or even a home phone. The caller is unaware that their call is being forwarded, ensuring a consistent experience. Call forwarding can be customized based on various conditions, such as forwarding calls only when the primary line is busy or unanswered. This flexibility allows businesses to maintain efficient communication and ensures that important calls are never missed, regardless of location or circumstances. How to Use Call Forwarding? To utilize call forwarding, you must have an account with us. Create an account and follow these simple steps to set up call forwarding: Navigate to the ”Portal” menu. Go to “My numbers” section and click on settings. Select the call forwarding option. Enter the number you want to forward calls to. Set the rules for when and how calls should be forwarded. Save the settings to activate call forwarding. What is Call Forwarding? Call forwarding is a telephony feature that redirects incoming calls to another number or device. Common usages of call forwarding are: Business continuity: to ensure calls are answered even when the primary line is busy or unavailable. Remote work: to allow employees to receive work calls on their personal devices when working remotely. Customer service: to route calls to available agents, ensuring customer inquiries are handled promptly. How Does Call Forwarding Work? When a call is received, the system checks your call forwarding settings. If call forwarding is enabled, the system redirects the call to the specified number. This could be your mobile phone, another office line, or even a home phone. The caller is unaware that their call is being forwarded, ensuring a consistent experience. Call forwarding can be customized based on various conditions, such as forwarding calls only when the primary line is busy or unanswered. This flexibility allows businesses to maintain efficient communication and ensures that important calls are never missed, regardless of location or circumstances. Benefits of Call Forwarding for Business Uninterrupted Communication Calls can be forwarded to multiple devices, ensuring you are always reachable, no matter where you are. Increased Availability By forwarding calls to different numbers, you can ensure that customer inquiries are handled promptly, even outside regular business hours. Enhanced Customer Experience Customers can reach a live person more easily, reducing frustration and improving satisfaction. Improved Flexibility Easily manage and adjust call forwarding settings to adapt to changing business needs and schedules. Cost Efficiency Reduce the need for additional phone lines or dedicated receptionists, cutting down on operational costs. Scalability Perfect for businesses of any size, call forwarding can grow with your business, supporting additional lines and numbers as needed. Things to Consider for Call Forwarding 01. Clear Forwarding Rules Set clear rules for when calls should be forwarded, such as after a certain number of rings or during specific times of the day. Regularly review and adjust rules to match business needs. 02. Multiple Forwarding Options Offer multiple forwarding options to ensure that calls are directed to the most appropriate number based on the caller’s needs. Allow users to easily update their forwarding preferences. 03. Backup Plans Have a backup plan in place in case the primary forwarding number is unavailable, such as forwarding to a second number or voicemail. Regularly test backup plans to ensure they work properly. 04. Caller Experience Ensure the transition is smooth and that callers do not experience long wait times or multiple redirects. Provide clear messaging to inform callers of any forwarding. Do’s and Don’ts of Call Forwarding Do’s Don’ts Do Regularly Update Forwarding Settings Don’t Ignore Forwarding Alerts Do Monitor Forwarded Calls Don’t Use Complicated Forwarding Chains Do Inform Team Members Don’t Forget to Update Forwarding Numbers Frequently Asked Questions What is call forwarding?Call forwarding is a phone feature that redirects incoming calls to a different number or destination you specify. What are the benefits of Dialaxy’s call forwarding?Diailaxy’s call-forwarding features include improved reachability, increased productivity, professional and brand image management, and effective customer support. Can I set up different forwarding rules?Yes, with Dialaxy’s conditional forwarding, you can define rules based on the scenario (busy, no answer, always) Are there any limitations on call forwarding?Depending on your service provider, there might be limitations on the numbers you can forward to (e.g., they need to be active lines) or charges. What should I do if call forwarding doesn’t work?Check if the forwarding number is correct, and try deactivating and reactivating call forwarding. If issues persist, contact your service provider or subscribe to Dialaxy for better communication service.