Tailor Your Business Hours For Maximum Efficiency Maximise your productivity and never miss a call with Dialaxy’s customizable business hours feature, tailored specifically to your unique business needs. Try for FreeRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. How to set Business Hours on Dialaxy? To set business hours, you must have an account with us. Create an account and follow these simple steps to set business hours: Go to “My Number” and click on settings. Enable business hours and schedule business time. Set after hours inbound call setup. Manage call flow and set manual greetings or recordings. What is a Business Hour? Business hours refer to the specific time periods during which a business is open and available to conduct operations, serve customers, and carry out its regular activities. Standard Business Hours: typical business hours are from 9:00 AM to 5:00 PM, Monday through Friday. Extended Business Hours: Some businesses, such as retail stores, restaurants, and customer service centers, may have extended hours, including evenings and weekends. How does Business Hours work? Business hours dictate when a business or organization is open to serve customers, conduct operations, and engage in daily activities. These hours are typically established based on factors such as customer demand, industry standards, and regional norms. Once you set the business hour to the assigned number, you don’t get disturbed except for the business hours. Your call gets forwarded to another active number. How to set Business Hours on Dialaxy? To set business hours, you must have an account with us. Create an account and follow these simple steps to set business hours: Go to “My Number” and click on settings. Enable business hours and schedule business time. Set after hours inbound call setup. Manage call flow and set manual greetings or recordings. What is a Business Hour? Business hours refer to the specific time periods during which a business is open and available to conduct operations, serve customers, and carry out its regular activities. Standard Business Hours: typical business hours are from 9:00 AM to 5:00 PM, Monday through Friday, Extended Business Hours: Some businesses, such as retail stores, restaurants, and customer service centers, may have extended hours, including evenings and weekends. How does Business Hours work? Business hours dictate when a business or organization is open to serve customers, conduct operations, and engage in daily activities. These hours are typically established based on factors such as customer demand, industry standards, and regional norms. Once you set the business hour to the assigned number, you don’t get disturbed except for the business hours. Your call gets forwarded to another active number. Benefits of setting Business Hours Customer Convenience Clear and consistent business hours help customers know when they can access services or make purchases. Operational Planning Helps in scheduling staff, planning operations, and managing workflows efficiently. Regulatory Compliance Ensuring adherence to local laws and regulations regarding operating hours. Marketing and Communication Effective communication of business hours enhances customer satisfaction and reduces confusion. Brand Trust and Reliability Consistent hours contribute to a positive reputation, as customers know when they can rely on your services. Strategic Business Growth Allows for better analysis and optimization of services based on when customers are most active. Things to consider while setting business hours 01. Customer Needs and Expectations Analyze when your customers are most likely to need your services or make purchases, and align your hours accordingly. Consider the lifestyle and schedules of your target audience. For example, if you serve working professionals, extending hours into the evening might be beneficial. 02. Industry Norms and Competitor Analysis Understand typical business hours within your industry to stay competitive. Research competitors' hours to ensure you are accessible when your customers might need an alternative. 03. Operational Efficiency Consider your employees' needs to ensure they have a healthy work-life balance, which can improve morale and productivity. Align business hours with the availability of resources like deliveries, maintenance, and supply chain operations. 04. Employee Welfare and Productivity Review the pricing and compare it with competitors considering features and quality of service. Plan for efficient shift schedules to avoid burnout and ensure that employees are available when needed. Do’s and Don’ts setting business hours Do’s Don’ts Do Analyze Customer behaviour Don’t Overcomplicate Your Hours Do Align with Industry Standards Don’t Disregard Employee Well-being Do maintain online presence Don’t Overlook Competitor Strategies Frequently Asked Questions How do I set up custom business hours for my business?You can easily set up your custom operating business hours for each phone number by accessing the settings section and you will be able to easily customize your business hour on Dialaxy’s easy-to-use platform. Can I adjust my business hours as needed?Yes, you can easily adjust your business hours to fit your needs. What are the benefits of customizing business hours?Customizing your business hours can enhance customer service, optimize call handling, and improve operational efficiency by aligning availability with customer demand. Is there any additional cost associated with setting up custom business hours?No additional fees are charged when customizing business hours as it is included in our cloud telephony service, allowing you to tailor your availability. How can I get assistance with setting up custom business hours?We have a dedicated support team available 24/7 to guid and assist you through the process of setting up, ensuring seamless experience for our customers.