Communication has become the key for any business in today’s dynamic world. Small businesses face difficulties establishing their presence in the market with cutthroat competition. 

In such cases, small businesses can use virtual phone numbers to make their mark in the market by establishing credibility and accessibility. So, its necessary to have proper knowledge on the best virtual phone number apps for small business owners.

Moreover, Virtual phone number has been mandatory for businesses of all kind as there has been an increase in remote work and other changes in the workplace. 

You can continue your business in the traditional way by getting a local landline or telephone number with astronomical expenses and low efficiency. Or, you could take a virtual phone number from a provider, which is much cheaper and versatile. 

Many USA virtual phone number providers offer different types of US phone numbers with different features. So, in this article, we will discuss the top 10 providers for small businesses in the USA. Let’s start. 

Important criteria and points in choosing virtual phone number provider

Virtual phone numbers can change the look of your business and give you much flexibility and versatility. But there are many things that you need to consider before choosing a virtual phone number provider. 

It is essential to consider these criteria to make the best of your money and investment. For instance, there are features, prices, qualities, and easiness of use. Here are some of them:

Features 

Different virtual phone number provider has different features. Research and evaluate all the providers and features. Look for providers with basic features like:

  • Call Forwarding: This feature directs and routes the call from one virtual phone number to another. 
  • Call Recording: It is a simple feature that records all the calls made on the virtual phone number. 
  • Call Monitoring: This feature can be used to track and monitor all the calls made using a virtual phone number. However, the phone calls in virtual phone numbers are encrypted, so they are very secure. 
  • Voicemail Transcription: This feature can transcribe the voice message into readable texts. 
  • Group Call/ Conference Call: Group and conference calls enable many users to engage in a single call which can be very beneficial for meetings. 
  • Call Analytics: Call Analytics is a metric that evaluates and measures incoming and 
  • outgoing calls. Moreover, it prepares a report of the marketing source that drove the call, yields, caller’s name, and phone number. 
  • Tools Integration: This feature combines various tools like Google Workspace and Microsoft Teams, which makes work in businesses much easier. 
  • International Phone Numbers: International phone number gives business accessibility to make and receive calls from other countries. 
  • SMS Messaging: SMS messaging enables businesses to receive text messages and forward them to Emails and mobile phones.

First, choose which features are most relevant and important to your business. Then you can choose your ideal provider. 

Price/ Cost

Various providers provide virtual phone numbers at different prices. The prices highly depend upon the features, integration of tools, and other factors. Determine your budget, find each provider’s cost, and choose the provider that meets your needs. 

Remember that virtual phone numbers have two types: service costs and tariffs.

Qualities of Calls 

The qualities like clear and uninterrupted calls can positively impact customers and businesses; however, if the call is faint or sharp or the connection is poor, there can be a negative impact on both customers and businesses. 

In short, the virtual phone number should have a better quality than traditional office phone systems. 

Customer Service and Support Team

As the virtual phone number is cloud-based, sometimes many networks issue arise in inbound calls, like server maintenance. A fast and online support team can alter the outcome in this case. 

For instance, if the support team is not responsible, your business might lose customers through customer dissatisfaction. So, you must choose the provider with the best customer service. 

In addition, other factors like scalability, call management, installation, ease of use, setting IVR (Interactive voice response), and other communication facilities are other criteria you might consider before choosing a virtual phone number provider. 

Top 10 USA Virtual Phone Number Providers for Small Businesses

Many virtual phone number providers in the USA offer virtual phone number service. These providers try to provide the same service, a communication solution; however, there are many differences in the context of the features, pricing, and other services. 

Hence, here are the top 10 USA virtual phone number providers for small businesses based on the above-mentioned criteria: 

Dialaxy

Dialaxy

Dialaxy is a USA and Canada-based virtual phone service provider with multiple call center features, making it the first option for small businesses. 

We provide various numbers to businesses and individuals, including phone, local, toll-free, and national numbers. 

This provider offers versatile services in various means of communication, like calls and messages. Moreover, its features make it great for both small and large businesses. Some of its features include the following: 

  • Call Forwarding
  • Call Recording
  • Call Monitoring
  • Voicemail
  • Call Analytics and more.

Supported devices: Windows/Mac/Android/iOS

Pricing: Contact the sales team

You can easily grow your small business in the USA using the virtual phone number and service of Dialaxy. You can grow your market leadership and improve your user experience with  our user interface. 

Krispcall 

Krispcall 

Krispcall provides a virtual phone number service across 100 countries on five continents. Krispcall has been one of the USA’s best providers for small businesses. 

Like other good providers, Krispcall provides numbers including mobile, local, toll-free, and national numbers. You can gain high mobility for your business communications with the fully integrated communications system of Krispcall. 

Moreover, it can integrate tools like Hubspot and Salesforce through tools integration. There are other various features of this provider, which are listed as follows: 

  • Unified Callbox
  • Shared Number
  • Global Calling
  • Calls Forwarding
  • Call Transfer
  • Call Monitoring

Supported Devices: Windows/Mac/Android/iOS

Pricing: USD 15 per user/month

Grasshopper

Grasshopper

Grasshopper has a reputation for being one of the best, if not the best, providers for small businesses, startups, and entrepreneurs. There certainly are many reasons for Grasshopper having this reputation in the market. 

It is cost-effective, simple, and has all the basic features making them an ideal choice for small businesses. Moreover, it is easy to install, which reduces complex setup procedures and programming. 

Here are some important features of Grasshopper:

  • Desktop + Mobile Apps
  • Business Texting
  • Call Forwarding
  • VoIP + WiFi Calling
  • Voicemail Transcription
  • Virtual Receptionist
  • Instant Response

Supported devices: Windows/Android/iOS

Grasshopper Pricing: USD 80 per month

Google Voice

Google Voice is one of the best virtual phone number providers made available by Google. With a competitive price and a long list of features, Google Voice is worth consideration for every small business in the USA.

You can take your home or business with Google Voice’s help. And yes, you can make a free phone or message in USA or Canada if you have a Gmail account; it does not matter if it is free. 

Here are the basic features of Google Voice:

  • Call Blocking
  • Personal greetings
  • SMS
  • Message forwarding

Supported Devices: Web/Android/iOS.

Google Voice Pricing: Contact the sales team for the price

Vonage

Vonage is a simple-to-use VoIP platform for USA’s small businesses that want long-lasting service. 

Starting as an internet phone service, Vonage now provides modern phone service. This provider has a reasonable price in the market. However, you will be charged more if you want add-ons like a toll-free number. 

Finally, it has many versatile features that can help many businesses. Here are the basic features of Vonage: 

  • Call forwarding
  • Call screening
  • Virtual Assistant
  • Call monitoring
  • CRM integration

Supported Devices: Windows/Mac/Android/iOS

Vonage Pricing: USD 39.99 per line/month

Nextiva

Nextiva has become one of the finest choices for small and large businesses for its functions and ability to handle complex tasks and problems easily. 

This provider has one of the best user interfaces and customer service. From changing the phone number in the current company line to the auto-attendant system, Nextiva has it all. 

Moreover, this provider offers service in multiple countries with a competitive price in the market. It gives buyers a 30-day trial period to check the features and functions. 

Here are some of the features of Nextiva which separate them from other providers: 

  • Sales Tools
  • Service Tools
  • Automation
  • Call Pop
  • Analytics
  • Customer Journey

Supported Devices: Windows/Mac/Android/iOS

Nextiva pricing: USD 32.95 per user per month

eVoice

If you have a small or medium-sized business, you might also consider eVoice to scale up your business. Known for its extensive phone message and voice communication features, eVoice has become ideal for freelancers and start-ups. 

Moreover, this provider is relatively cheaper with many features, including dialects, languages utilizing the software, and customized greetings with automated voices. 

Furthermore, you can take help from an automated receptionist who can redirect and forward your incoming calls to the appropriate person or group. These are only some of the features of eVoice; here are other major features of this provider: 

  • Call Forwarding
  • Studio Recorded Greeting
  • VoIP Calling
  • Voicemail transcription
  • Call Reporting
  • Virtual Office

Supported devices: Web/Android/iOS

eVoice Pricing: USD 29.95 per month

Phone.com

Phone.com has made its reputation of being one of the most affordable and cost-efficient virtual phone number providers in the USA, making it perfect for emerging and small businesses. 

It offers service in many countries besides the USA, including Canada, France, Germany, Israel, Italy, Puerto Rico, and the UK. Moreover, Phone.com provides numbers, including local, toll-free, and vanity numbers. 

This provider offers service at the most competitive price, as its basic plan starts at less than USD 12. It has a live receptionist, which makes it great for both inbound and outbound calls.

Providing businesses with the most affordable phone numbers is not the only feature differentiating it from competitors. Here are other features of the Phone.com

  • HIPPA Compliance
  • Live Receptionist 
  • VoIP Phones
  • Phone Applications
  • Video Conferencing
  • Business Phone System and Numbers

Supported devices: Windows/Mac

Phone.com Pricing for basic users: USD 11.99 per month (starting price)

MightyCall

If you are looking for a virtual phone number provided which is reliable, secure, and simple, then you might want to check out MightyCall. 

MightyCall facilitates various needs like business calls, customer service, remote work, and sales with its flexible functionality and features. 

MightyCall boasts about its reliability and security. It also offers local or toll-free numbers. Here are other major features of MightyCall:

  • Custom Greeting
  • Music On Hold
  • Business Hours Call Routing
  • Call Waiting
  • Call Screening
  • Auto Attendant
  • Multi-Level IVR

Supported Devices: Windows/Mac/Android/iOS

MightyCall Pricing: USD 150 per month

Ooma

Last but not least, Ooma has also become one of the virtual phone number providers for all kinds of businesses: small, medium, and large. 

It allows you to optimize your workflows and combine all of your current business resources. Ooma has all the required features to communicate with customers for a new firm.

Moreover, it provides a simple calling experience and is comparable to other phone operators. However, remember that it doesn’t support CRM integration. 

Here are some key features of Ooma:

  • Call management
  • Virtual call center
  • Employee directory
  • Call logging and call routing
  • Virtual extensions
  • Employee directory

Supported Devices: Windows/Mac

Ooma Pricing: USD 29.95 per user / per month

Comparison of the Top 10 Providers

The 10 best virtual phone number providers, their descriptions, features, and pricing have already been mentioned. Moreover, here is a comparison of all the above-mentioned providers to compare and choose the ideal provider.

S.N.  Providers/ Brand Major Features Pricing
1 Dialaxy
  • IVR
  • Shared Number
  • Global Calling
  • Voicemail
Contact the sales team
2 Krispcall
  • Unified Callbox
  • Shared Number
  • Global Calling
  • Sales Dailer
USD 15 per user/month
3 Grasshopper
  • Voicemail Transcription
  • Virtual Receptionist
  • Instant Response
USD 80 per user/month
4 GoogleVoice
  • Call Blocking
  • Personal greetings
  • Message forwarding
Contact the sales team
5 Vonage
  • Call screening
  • Virtual Assistant
  • Call monitoring
  • CRM integration
USD 39.99 per line/ month
6 Nextiva
  • Sales Tools
  • Service Tools
  • Call Analytics
USD 32.95 per user per month
7 eVoice
  • Studio Recorded Greeting
  • Voicemail transcription
  • Call Reporting
USD 29.95 per month
8 Phone.com
  • Live Receptionist 
  • Video Conferencing
USD 11.99 per month
9 MightyCall
  • Caller ID
  • Custom Greeting
  • Business Hours Call Routing
USD 150 per month
10 Ooma
  • Virtual call center
  • Employee directory
  • Call logging and call routing
  • Virtual extensions
  • Employee directory
USD 29.95 per user / per month

Conclusion

To sum up, virtual phone numbers have become very important for small businesses. This service has allowed emerging and small businesses to scale up using various features. 

Moreover, the benefits of the virtual phone number in small businesses in the USA written in short have assisted in cost-saving, flexibility, and enhanced customer service, positively impacting these small businesses in the USA. 

If you are looking for the most reliable and secure virtual phone number provider with numerous features, we suggest you consider using Dialaxy. It offers the service at a competitive price, and if you are still not convinced, you can try the free trial to ensure you are getting the most of your money.

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