What Is a Phone Tree? How To Design and Its Benefits Are you ready to boost sales by optimizing your call center with an automated phone tree? Implementing phone trees in businesses is invaluable. It is an organized method for effectively distributing important or updated information within the intended teams. Moreover,… Read more
How do you use Local Caller ID for marketing and promotional campaigns? A conference call connects participants via audio, video, or web to a conference room if the users are geographically distant. Service providers like Zoom or AT&T provide access to audio, video, and web conference calling. Companies may use conference calls… Read more
What is DNC Scrubbing and Why Do You Need It? The business does not call people on the “Do Not Call” Registry, as it respects the client's enterprise communication preference and does not want any legal issues. So, how can you ensure that your company does not call any number… Read more
What Is An Intelligent Virtual Agent & How Does It Work? Ever called a company and had to wait for a long time to talk to a real person? You lost connection and got disconnected from an agent after waiting for a long time? Of course, this is Super annoying, right?… Read more
How to Make Conference Calls on iPhone? Step-By-Step Guide In this technological world, staying connected is necessary, either for business purposes or for personal reasons. Conducting calls from an iPhone brings people together easily wherever they are located. By tapping on your business phone, you can have a conversation;… Read more
What is a conference call, and how does it work? A detailed introduction Imagine you are sitting at your desk, sipping coffee, ready to connect with colleagues scattered across different locations. Thanks to modern technology, you can bring everyone together seamlessly through a conference call. But what exactly is a conference call, and… Read more
What is Visual IVR: Key Benefits, Applications, and Leading Providers Don't you feel bored or frustrated when you hear “press 1 for sales team” or “press 2 for support team” when you’re trying to connect with a customer support team? Enter a hero: To make you calm from traditional IVR,… Read more
ACD vs IVR: What’s the Difference and Why Use Both? How do you deal with the high call volumes in your inbound contact centers? Receiving calls higher than the predicted volume, i.e., 10%, is beyond the existing agents' capacity to handle. This results in longer hold times, service interruptions, and… Read more
Is WiFi Calling Free, or Are There Hidden Costs Involved? In today’s fast-paced technological world, staying connected with friends, family, and coworkers has never been easier. As a result of these advanced technologies, the convenience of calling over the Internet has become the popular way of making and receiving clear… Read more
What Is Call Blasting And How It Works? What if I told you that you can send prerecorded voice messages to a large number of recipients simultaneously through an automated process for various purposes, such as delivering alerts, reminders, marketing messages, and new product introductions? It would make… Read more