ACD vs IVR: What’s the Difference and Why Use Both? How do you deal with the high call volumes in your inbound contact centers? Receiving calls higher than the predicted volume, i.e., 10%, is beyond the existing agents' capacity to handle. This results in longer hold times, service interruptions, and… Read more
Is WiFi Calling Free, or Are There Hidden Costs Involved? In today’s fast-paced technological world, staying connected with friends, family, and coworkers has never been easier. As a result of these advanced technologies, the convenience of calling over the Internet has become the popular way of making and receiving clear… Read more
What Is Call Blasting And How It Works? What if I told you that you can send prerecorded voice messages to a large number of recipients simultaneously through an automated process for various purposes, such as delivering alerts, reminders, marketing messages, and new product introductions? It would make… Read more
What is Hosted PBX(Private Brand Exchange), and How Does it Work? In this 21st century, effective communication is essential. PBX(Private Branch Exchange) is known as a modern solution that handles business phone systems. Previously, the PBX system required on-site hardware, but hosted PBX operates with the help of the cloud. Rather… Read more
How to use Local Caller ID to make international calls? An In-Depth Look Customers are hesitant to answer calls from unfamiliar numbers because they are afraid of scams, unwanted calls, and spam. Many firms find it difficult to establish a connection with prospective clients, which results in lost sales, customer support, and marketing… Read more
What is Call Disposition: Everything You Need to Know When you embark on a self-imposed adventure, you can take the time to produce everything to bring it all together. You can have unlimited incoming Internet calls to annoy where to dispose of them and to record the history of… Read more
The Modern And Efficient Way To Call Forwarding Don't you feel frustrated when facing busy signals or extended call transfers between departments? The cure for this issue for call centers or others is straightforward. Simply redirect your business calls from your landline to your cellular device or any… Read more
How Long Does It Take to Port a Number? Step-by-step guide Have you ever experienced the reliability of a reputable phone service provider, Dialaxy? If not, this is your time to see what it can bring to your business. Dialaxy offers a wealth of advanced features to help you easily port… Read more
How to Trace a Google Voice number: A Comprehensive Guide Google Voice is one of the leading VoIP service providers. It connects people globally through the Internet protocol and uses VoIP technology to manage calls, text, audio, and video in excellent quality. This telephony service offers multiple numbers for your… Read more
Call Switching vs Call Flipping: What Is the Difference? Do you ever find yourself with an important call to attend to at work, yet you feel the need to stand or walk about? Or were you leaving the call on hold, and for some reason, it was necessary to… Read more