PABX vs PBX: Key Difference – A Complete Review Communication technology has significantly evolved over the years and is constantly being improved every day. “The writer August E. Grant and Jennifer H. Meadows,” said in their book, “Communication Technology Update and Fundamentals” that “Effective communication technology is critical for… Read more
Pros & Cons of Cloud-Based Phone Systems: An Extensive Review The way we talk to each other might be changing with all the new video calls and messages, but we still like to talk on the phone a lot, even more, over 60% of people like calling companies when they… Read more
Call Center Analytics: What It Is, Types, and Top Software? An Extensive Review Did you know that 32% of customers will leave a brand after one bad experience? Experience is everything, and as a business person, it's your duty to get it right. Call center analytics is the process of gathering and analyzing… Read more
What is Primary Rate Interface(PRI) and How Does It Work? A Complete Review Have you ever wondered how large businesses smoothly manage high volumes of calls? Primary Rate Interface (PRI) has been a good player in today's business communication. But what sets it apart, and why does it continue to be a go-to… Read more
Cloud Telephony: What It Is and How Does It Work? According to the Eurostat survey, 56% of large enterprises use cloud services, while only 25% of small and medium-sized enterprises use cloud services. Cloud telephony is one of the best communication systems allowing businesses to manage voice services over the… Read more
What is CPaaS and How Does It Work? A Complete Review The global CPaaS market is projected to account for USD 45.3 billion by 2027, growing at a compound annual growth rate (CAGR) of 29.4% during the forecast period. According to the industry experts “With CPaaS, communication is no longer a… Read more
Predictive Dialer: What is it, and how Does it Work? An In-Depth Look Are you looking for a more efficient way to simplify and smooth communications with your clients? If so, among the different dialers in the market, you might want to take a look at predictive dialers as well. Predictive dialers have… Read more
Interactive Voice Response (IVR): What It Is and Benefits & Best Practices According to a top digital marketing strategist and entrepreneur, Mitch Joel, “In a world of automation, IVR represents the delicate balance between human-like interaction and machine efficiency, enhancing both productivity and customer satisfaction.” IVR systems, when deployed correctly, highly enhance… Read more
Traditional Telephony System: What It Is and How Does It Work? Have you ever wondered how phone systems worked before the Internet became widespread? Understanding Traditional Telephone Systems may be a throwback, but businesses that support legacy infrastructures need to know this. In this blog, we’ll explore what a traditional telephony… Read more
CPaaS vs UCaaS: Choose The Right Platform For Your Business In the globally expanding market, the CPaaS market is projected to grow to USD 303.7 billion by 2031, while the UCaaS market is expected to reach USD 107.51 billion by 2032, making both an effective choice. CPaaS vs UCaaS has… Read more