What is Call Listening: An In-Depth Overview Have you ever found it hard to train your agents or employees? Or are you looking for ways to keep a consistent level of service quality across all call-center operations? If so, you‘re at the right place at the right… Read more
Top Pros and Cons of Google Voice for Business Google Voice, first launched in 2009, is a budget-friendly call center solution within the Google ecosystem. It is one of the oldest Voice over Internet Protocol calling platforms used in today’s market. It has a user-friendly interface and allows one… Read more
What Is a SIP Phone & How Does It Work? An In-Depth Look Do you want to know more about SIP phones and their functionality? For businesses and IT lovers, knowing Session Initiation Protocol (SIP) phones can be a game-changer in the world of telecommunications. This blog is definitely for you if you… Read more
Top 11 Free PBX Open Source Software in 2024 Considering PBX Open source software for your business that matches your needs and requirements requires extensive research and knowledge of the PBX software. There is a lot of software in the market that offers PBX Open source in 2024. You… Read more
What is SIP ALG and Why VoIP Users Should Disable It? An In- Depth Look VoIP (Voice over IP) has grown into an essential tool for efficient interaction in the connected world of today allowing efficient and open interactions for people as well as businesses. Despite its benefits, VoIP users run through irritating issues that… Read more
What is Call Pop and How Does It Work? Businesses are looking for new ideas and effective ways to provide high-quality customer support. Nowadays, Callers also expect customer support agents to resolve their issues quickly in no time and want to reach the agent through their preferred channels. So,… Read more
IVA vs IVR: Choosing the Right One for Your Business Do you want to improve customer response time in your call center? But don’t know how? Hold on. You are on the right page. Today, many modern call centers use advanced virtual solutions like Intelligent Virtual Assistants and Interactive Voice… Read more
RCS vs SMS: What Are The Differences? I still remember the days when people could only type 160 characters in a message, and the word ‘emoji was unfamiliar to many people. However, technology has rapidly developed, introducing complex changes in the many facets of communication, including effects… Read more
What Is a Phone Tree? How To Design and Its Benefits Are you ready to boost sales by optimizing your call center with an automated phone tree? Implementing phone trees in businesses is invaluable. It is an organized method for effectively distributing important or updated information within the intended teams. Moreover,… Read more
How do you use Local Caller ID for marketing and promotional campaigns? A conference call connects participants via audio, video, or web to a conference room if the users are geographically distant. Service providers like Zoom or AT&T provide access to audio, video, and web conference calling. Companies may use conference calls… Read more