Top 10 Features to Look for in a Cloud Contact Center Are you eager to know the features of a cloud contact center? If yes, then you’ve come to the right place. Modern-day businesses must efficiently manage customer interactions and support services to beat competitors. This is where the cloud contact… Read more
Exploring IP Telephony: What It Is and How It Works? IP telephony is a telephone system that allows us to make phone calls using the internet instead of traditional phone lines. This technology has become trending, providing features such as video calling, conference calling, etc, at a cheaper rate than… Read more
What is Hosted VoIP and How Does it Benefit Your Business? Being at the center of the modern communication scene, VoIP has come a long way, evolving and taking many forms. One of them includes its hosted form, which includes everything a business needs regarding telecommunications. One more thing: We all… Read more
What Is Automatic Call Distribution (ACD) and How Does It Work? Are you tired of customers being transferred from one agent to another, resulting in frustration and wasted time? Don't worry! Automatic Call Distribution (ACD) can help you manage your calls. Automatic Call Distribution improves the functionality of call centers by… Read more
What is a PBX Phone System and How Does It Work: All You Need to Know Are you looking for a way to communicate effectively with your customers and connect your employees seamlessly? Or do you want to have a better phone system without the headache of installing bulky servers or additional hardware? Installing a PBX… Read more
Understanding Direct Inward Dialing (DID): A Comprehensive Guide Do you want to save money, improve customer service, and streamline your communication with your clients and prospects? If so, consider using Direct Inward Dialing (DID) for your business phone system. But what exactly is DID, how does it work,… Read more
8 Best Ways to Improve VoIP Call Quality for Optimal Audio Performance Voice over Internet Protocol, or simply VoIP, has become a cornerstone of modern business communication. However, there are instances where users and businesses alike are facing a number of issues with VoIP use. This problem can have an adverse effect… Read more
SIP vs. VoIP: Navigating the Choice for Best Business Communications Solutions Most businesses need more than just voice calls from their communication providers. A majority of business interactions are now conducted through email, SMS text, video conferencing, and cloud-based chat platforms rather than traditional telephone conversations. The internet has made internet-based… Read more
What are VoIP Codecs and How Do They Affect Call Quality? Evidently, over the last couple of decades, Voice over Internet Protocol (VoIP) services have revolutionized how we connect with others. And what lies at the heart of this transformation are VoIP codecs, which play a pivotal role in determining and… Read more
What Is Call Queuing And Why Is It Important: A Brief Overview Have you ever waited on hold while listening to elevator music? That's the magic (or sometimes the frustration) of call queuing. It's like the virtual waiting room for your phone calls. But what's the deal with it, and why does… Read more