Top 10 Emerging VoIP Trends to Watch in 2024 The ways of communicating in the modern world have changed over the past few years, reshaping how business communications are done through the Internet. Emerging VoIP trends to watch include 5G integration, AI-powered voice assistants, enhanced security measures, unified communication,… Read more
What Is a VoIP Phone Extension and How Does it Work? Businesses need a better communication system for the efficient transfer of messages or information, whether from one department to another. It also creates a better user experience for customer interactions within the business. With the VoIP Phone Extension, this is… Read more
Everything You Need To Know About CNAM (Caller ID Name) Currently, smartphones have become the primary communication tool, replacing the traditional phone lines. Picking up or receiving the call to engage in a conversation is as easy as a single click or a touch. Another essential part is identifying callers… Read more
A Comprehensive Guide to Block Caller ID: Does Star 67 Still Work in 2024? Caller Identification (Caller ID) is a telephone service that identifies an incoming caller by name or phone number. If you want to block your caller ID information from a specific person, there are various ways to block your Caller ID. … Read more
What Is PSTN and How Does It Work: A Complete Guide PSTN has played a crucial role in connecting the world for centuries, and even with the emergence of modern communications methods, the traditional telephony PSTN system has not been fully replaced yet. Do you know why? So, In this article,… Read more
Hosted PBX vs SIP Trunking: Key differences and which one is better for businesses Do you want to transform your organization’s traditional telephony system to the cloud and enjoy the significant benefits of VoIP? Yes, but the question is which VoIP service- hosted PBX or SIP trunking- should go with? We have all the… Read more
Everything You Need to Know About Unified Communication as a Service (UCaaS) Unified Communication as a Service (UCaaS) is a game changer for businesses of all sizes. This powerful tool is an all-in-one solution for businesses to improve communication, collaboration, and productivity. Integrating voice, video, messaging, and collaboration tools in a single… Read more
Ways To Keep VoIP Connected During a Power Outage We've all been there; the power is out, and suddenly, there is silence on the line. The power outage has happened again! But guess what? There are ways to keep VoIP connected during a power outage. Interested? 🤔 Then, get… Read more
What Is a Hosted Contact Center & How Does It Work? Customers in any business and industry want the option to connect and communicate with the business and brand from their preferred channels. As a result, it is crucial for businesses to integrate various communication channels in their customer service. However,… Read more
Top 10 Features to Look for in a Cloud Contact Center Are you eager to know the features of a cloud contact center? If yes, then you’ve come to the right place. Modern-day businesses must efficiently manage customer interactions and support services to beat competitors. This is where the cloud contact… Read more