A Comprehensive Guide to Block Caller ID: Does Star 67 Still Work in 2024? Caller Identification (Caller ID) is a telephone service that identifies an incoming caller by name or phone number. If you want to block your caller ID information from a specific person, there are various ways to block your Caller ID. … Read more
What Is PSTN and How Does It Work: A Complete Guide PSTN has played a crucial role in connecting the world for centuries, and even with the emergence of modern communications methods, the traditional telephony PSTN system has not been fully replaced yet. Do you know why? So, In this article,… Read more
Hosted PBX vs SIP Trunking: Key differences and which one is better for businesses Do you want to transform your organization’s traditional telephony system to the cloud and enjoy the significant benefits of VoIP? Yes, but the question is which VoIP service- hosted PBX or SIP trunking- should go with? We have all the… Read more
Everything You Need to Know About Unified Communication as a Service (UCaaS) Unified Communication as a Service (UCaaS) is a game changer for businesses of all sizes. This powerful tool is an all-in-one solution for businesses to improve communication, collaboration, and productivity. Integrating voice, video, messaging, and collaboration tools in a single… Read more
Ways To Keep VoIP Connected During a Power Outage We've all been there; the power is out, and suddenly, there is silence on the line. The power outage has happened again! But guess what? There are ways to keep VoIP connected during a power outage. Interested? 🤔 Then, get… Read more
What Is a Hosted Contact Center & How Does It Work? Customers in any business and industry want the option to connect and communicate with the business and brand from their preferred channels. As a result, it is crucial for businesses to integrate various communication channels in their customer service. However,… Read more
Top 10 Features to Look for in a Cloud Contact Center Are you eager to know the features of a cloud contact center? If yes, then you’ve come to the right place. Modern-day businesses must efficiently manage customer interactions and support services to beat competitors. This is where the cloud contact… Read more
Exploring IP Telephony: What It Is and How It Works? IP telephony is a telephone system that allows us to make phone calls using the internet instead of traditional phone lines. This technology has become trending, providing features such as video calling, conference calling, etc, at a cheaper rate than… Read more
What is Hosted VoIP and How Does it Benefit Your Business? Being at the center of the modern communication scene, VoIP has come a long way, evolving and taking many forms. One of them includes its hosted form, which includes everything a business needs regarding telecommunications. One more thing: We all… Read more
What Is Automatic Call Distribution (ACD) and How Does It Work? Are you tired of customers being transferred from one agent to another, resulting in frustration and wasted time? Don't worry! Automatic Call Distribution (ACD) can help you manage your calls. Automatic Call Distribution improves the functionality of call centers by… Read more