Top 7 Advantages of Using a VoIP CRM Integration Businesses are integrating VoIP systems with Customer Relationship Management (CRM) software to optimize communication. This enables seamless communication, enhances customer experience, and drives business growth. This integration not only reduces the administrative load but also empowers agents with real-time information,… Read more
What is the Call Arrival Rate, and How to Optimize It? If you want to measure and optimize the rate of your business inbound calls over a time period, then the Call Arrival Rate is what you need. It helps your business calculate the number of calls in a certain period… Read more
The Pros and Cons of Cloud Telephony for Enterprise Businesses A business requires consistent and reliable communication to connect with its clients at all times to satisfy their needs and deliver top-notch services. With everything being rapidly digitized it is no wonder that even telecommunication systems have started to rely… Read more
What is PABX System? A Comprehensive Guide Is your business tired of using one-to-one dedicated phone lines to communicate? Do you have a company that is based in multiple locations? If so, using PABX might be the solution you are looking for. Private Automatic Branch Exchange (PABX)… Read more
How to Connect Toll-Free Numbers to Your VoIP Phone System? Did you know that you can connect Toll-free numbers to your VoIP phone system? In the modern business world, toll-free numbers are crucial for any business that wants to sustain and foster growth. They help businesses build trust and credibility… Read more
What Is a Call Parking? Benefits And How To Use It Did you know that implementing a call parking system is one of the best ways to handle high call volumes? Call parking is a standard business phone system feature that allows businesses to manage multiple inbound and outbound calls simultaneously.… Read more
What Is ISDN And How Does It Work? ISDN is a circuit-switched telephone network system that was widely used in the past to transmit data, voice, and signaling over a digital line. It was developed to replace outdated landline technology. Integrated Services Digital Network ( ISDN) was well… Read more
Phone Number Masking: A Complete Guide For Beginners Are you worried about exposing your personal number and information to spammers while logging in the different websites, calling someone, or texting an unknown person? Yes, you may leak your personal information and phone number to unknown people on the… Read more
How to Call Hong Kong from The US? A complete Guide Communication is key to any business's success. But what if your phone calls are poor? Customers and clients will find it frustrating, hampering your business's professional image. Therefore, get a secure and reliable virtual phone system such as Dialaxy to… Read more
How to Forward a Voicemail From Every Kind of Device? Understanding how to transmit a voice message is essential for anyone who runs or wants to run a company that focuses on its clients. What’s more, it has become necessary for contemporary contact since many telephone calls end up in… Read more