10 Best Healthcare Call Center Software in 2025 The healthcare industry is undergoing a digital transformation, and call centers are at the forefront. With the global healthcare contact center software market projected to reach a staggering USD 49.64 billion by 2025, according to Precedence Research, the demand for… Read more
Top 10 Grasshopper Alternatives and Competitors in 2025 Grasshopper may have hopped into the spotlight years ago, but is it still the best choice for businesses in 2025? Frustrated with Grasshopper’s limitations, 85% of small businesses are now switching to phone systems that offer better flexibility and features.… Read more
Top 10 CallRail Competitors and Alternatives in 2025 Imagine that you’re business is growing, and you are experiencing an increased rate of calls in your business. Now, you’re experiencing a number of calls every day, and marketing campaigns are also bringing leads to your business But you’re unable… Read more
What is a Mock Call in a Call Center? – Tips & Process to Conduct Imagine you’re on a call with a customer, and suddenly, they hit you with an objection you weren’t prepared for, and you’re unsure how to respond to it. This is a scenario many call center agents face on a daily… Read more
What Does TAT Mean in Business & How Does It Affect Your Business? The early bird gets the worm, and businesses that respect time get loyal customers. In today's world, being quick is important. Fast and dependable service is key, whether it's quick delivery or solving problems quickly. Turnaround Time (TAT) helps create… Read more
What Are Collect Calls and How to Use Them Effectively We’ve all been there stranded without cash, a dead phone battery, or in an emergency where reaching someone is urgent, but you don’t have the means to pay for the call. That’s where collect calls come in. While it might… Read more
How to Know If Someone Blocked You on WhatsApp? Have you ever sent a message on WhatsApp and seen it stuck on one tick? 🕒 Or wondered why you can’t see someone’s profile picture or "last seen" anymore? That can be frustrating and confusing. Before you assume anything, it's… Read more
Top 10 Magic Jack Alternatives – With Features & Reviews If you’re using magicJack and not satisfied with their service, you’ve arrived at the right place. VoIP service providers have come a long way and have evolved ever since. At present, VoIP services are not just for international calling but… Read more
10 Best Practices to Follow for Social Media in 2025 Social media isn't just what it used to be in the past. It has come a long way and now social media is not just for entertainment or news exchange but also comes as a great marketing tool. But in… Read more
What is after-call Work and How to Reduce it? After-call work (ACW) is often seen as a necessary evil for call centers. It makes agents juggle the demands of customer interactions and administrative tasks. But what if there was a way to manage this process, allowing your agents to… Read more