What is Phone Number Porting? How Does it Work? In this interconnected world, phone numbers play a vital role in personal and professional communication. Changing your phone company can be a big hassle if you want to keep your phone number. Whether it's your personal or business number, you… Read more
How do you Call the International Number from the US? According to research, people make around 6.2 billion international calls each year, and its market value is around $1.14 billion in 2020, which is expected to reach around $1.80 billion by 2028. International calls play a crucial role in our… Read more
What is email notification and how does email help a small business grow? The 21st century is considered a digital age. With the rise of mobile device usage, email notifications let you connect with customers wherever they are. Email notifications play a vital role in maintaining communication among businesses and their customers. We… Read more
What is text-to-speech and how does it work: A complete guide Text-to-speech, simply known as a read-aloud system, is a newer technology that reads the given text out loud. It can convert words on a computer or any other device into audio with vast accents and sounds. As the consumption of… Read more
How To Use Call History To Track Employee Productivity in 2024? In 2024, leveraging call history to monitor employee activity and track employee productivity has become a vital strategy for many businesses aiming to enhance productivity and measure employee performance accurately. By utilizing advanced data collection methods, companies can ensure that… Read more
11 Strategies to Scale Customer Support While Keeping Quality High Have you ever been a loyal customer of any brand because of its great customer service but felt dissatisfaction and deterioration in service quality after the growth and expansion of your brand? To prosper and survive in the market every… Read more
What You Should Know About Customer Lifecycle Management? Every business that is successful at the present time is because of its loyal customer who believes the product is best for them and satisfied with the service provided. Loyal customers are the big assets of the business for the… Read more
What is Call Center Coaching and How it Works? One of the most important responsibilities of a call center manager is improving customer satisfaction and providing call agents with all the resources they need. There are various ways to improve agent skills and cover their weakness, from individual or… Read more
How Do You Conduct a Brainstorming Session with Agents Working Remotely? Brainstorming as a team isn’t easy, and especially in remote contexts, it could be as complicated as you expected. But with brainstorming comes creative ideas and fun, as this could be the real and raw way to determine what your… Read more
Top 10 Tips For How To Reduce The Number Of Escalated Calls? You are a frontline agent dealing with customer calls, or as a call center owner, you get multiple busy phone calls daily. However, for some reason, an angry customer may call your call center agent and demonstrate his/her anger or… Read more