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what is call center coaching

What is Call Center Coaching and How it Works?

One of the most important responsibilities of a call center manager is improving customer satisfaction and providing call agents with all the resources they need. There are various ways to improve agent skills and cover their weakness, from individual or…

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How Do You Create a Profitable SMS Marketing Strategy?

SMS (Short Message Service) remains a powerful marketing strategy even after the evolution of modern digital marketing. It is a time-saving and budget-friendly strategy that enables marketers to communicate directly with potential clients and record customer data. The significant advantages…

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Top 10 Tips for Working Successfully in a Call Center

When it comes to customer service or customer experience, call centers always come at the top.  In a call center, a person needs patience, communication skills, and problem-solving strategies. Gaining expertise in customer service may lead to job satisfaction and…

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How to do large scale sales outreach campaigns

How To Do Large-Scale Sales Outreach Campaigns?

Are you wondering how to do large-scale sales outreach campaigns without fretting much? If yes, then you’ve landed at the right place. In this very competitive sales era that we are in, you need to make sure the people you’re…

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