What is text-to-speech and how does it work: A complete guide Text-to-speech, simply known as a read-aloud system, is a newer technology that reads the given text out loud. It can convert words on a computer or any other device into audio with vast accents and sounds. As the consumption of… Read more
How To Use Call History To Track Employee Productivity in 2024? In 2024, leveraging call history to monitor employee activity and track employee productivity has become a vital strategy for many businesses aiming to enhance productivity and measure employee performance accurately. By utilizing advanced data collection methods, companies can ensure that… Read more
11 Strategies to Scale Customer Support While Keeping Quality High Have you ever been a loyal customer of any brand because of its great customer service but felt dissatisfaction and deterioration in service quality after the growth and expansion of your brand? To prosper and survive in the market every… Read more
What You Should Know About Customer Lifecycle Management? Every business that is successful at the present time is because of its loyal customer who believes the product is best for them and satisfied with the service provided. Loyal customers are the big assets of the business for the… Read more
What is Call Center Coaching and How it Works? One of the most important responsibilities of a call center manager is improving customer satisfaction and providing call agents with all the resources they need. There are various ways to improve agent skills and cover their weakness, from individual or… Read more
How Do You Conduct a Brainstorming Session with Agents Working Remotely? Brainstorming as a team isn’t easy, and especially in remote contexts, it could be as complicated as you expected. But with brainstorming comes creative ideas and fun, as this could be the real and raw way to determine what your… Read more
Top 10 Tips For How To Reduce The Number Of Escalated Calls? You are a frontline agent dealing with customer calls, or as a call center owner, you get multiple busy phone calls daily. However, for some reason, an angry customer may call your call center agent and demonstrate his/her anger or… Read more
How Do You Create a Profitable SMS Marketing Strategy? SMS (Short Message Service) remains a powerful marketing strategy even after the evolution of modern digital marketing. It is a time-saving and budget-friendly strategy that enables marketers to communicate directly with potential clients and record customer data. The significant advantages… Read more
Top 10 Tips for Working Successfully in a Call Center When it comes to customer service or customer experience, call centers always come at the top. In a call center, a person needs patience, communication skills, and problem-solving strategies. Gaining expertise in customer service may lead to job satisfaction and… Read more
How Can SaaS Sales Teams Get the Most Out of Dialaxy? With Top 5 Key Factors In this advanced business world, efficiency is critical for achieving goals. Due to the growth of cloud computing, SaaS (Software as a Service) has changed how businesses function. SaaS has developed into a helpful service that offers several advantages to… Read more