What is Social Listening and How to Start it? A Detailed Introduction Have you ever imagined having a tracking device that tracks all the references made to your brand on the Internet? That’s exactly what social listening does. It helps gather precious information from social media as well as from online platforms.… Read more
Online Reputation: What is it, and What is its Importance? Are you prepared to take charge of your online reputation and make sure that the best possible representation of yourself or your business? 🌐 In today's world, your online reputation has become one of the biggest assets for any businessman,… Read more
What Are Voice bots, and How Can They Benefit You? Do you want to eliminate relatively traditional methods of interacting with customers? If so, you may need to use artificial intelligence voice bots to take your service to the next level of intelligence and efficiency. Voice bots are friendly and… Read more
What Is a Busy Lamp Field (BLF) and Why Do You Need It? Managing communication can sometimes feel challenging as the business continues to grow rapidly. With numerous lines, constant meetings, and lots of calls, it can be difficult to keep track of who’s available or busy. Let's forget about this kind of… Read more
What is Channel Marketing? Types, Benefits, Challenges, & More Are you tired of investing and failing in all your market strategies? In that case, channel marketing might be the solution you are seeking. Channel Marketing has been the solution in the past few for businesses trying to thrive. To… Read more
Self-Service Automation: How to Do It the Right Way? Are you tired of stressed support teams and angry customers? Self-service automation is probably your answer. Unfortunately, it has great potential but is just hard to do right. Not to worry; we'll show you the way. Imagine a world where… Read more
Customer Reviews: What is it, and Why is it so important for Business Growth? “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner Customer support is the backbone of business development. It is equally important as sales and revenue. Customers voice… Read more
Customer Service Etiquette: Rules for Phone, Live Chat, and Email Imagine a user calling with a genuine concern, and they are made to wait because your service is not well-equipped in the art of Customer Service Etiquette. In today’s fast-paced world, users will try to find the best customer service… Read more
Social CRM: What It Is and The Benefits of It? A Detailed Introduction Have you ever needed clarification customer message on social media? We’ve got you covered with clear guidelines! In today's digital world, social media goes beyond marketing and has become an essential tool for customer relationship management. Social media management allows… Read more
Warm Transfer vs Cold Transfer: Key Differences Good communication is an essential part of customer care. It guarantees customer pleasure and provides outstanding support. Knowing the distinctions between warm and cold transfers is vital for managing client interactions. While both approaches are necessary for managing client calls,… Read more