What Is the Difference Between Proactive and Reactive Customer Service? An e-commerce brand has to balance its proactive and reactive strategies in handling customer service. Leading global brands ensure excellent customer satisfaction by knowing how to combine proactive and reactive strategies to meet their demands. A study found that 65%… Read more
Answering Services for Small Business: Top Best Options One of the main reasons small businesses are under pressure today is the pressure to always stay in touch, as a single missed call may mean the loss of a great opportunity. In this digital world, customers expect more from… Read more
Proactive Customer Service: What It Is, Benefits, and Best Practices A study by Microsoft in 2015 showed that people now have an attention span of only eight seconds because of technology and social media. That’s even shorter than a goldfish’s attention span! To enhance customer attention, we must use the… Read more
Social Media Monitoring: The Ultimate Guide Did you know that social media now has around 4.76 billion active users worldwide? Social media is now a busy place where people talk, make friends and share information. In just a few years, it has changed a lot. From… Read more
What is Customer Obsession? Examples, Importance & Steps Remember that any business must keep its customers satisfied. Customers’ needs and demands are dynamic, and it is crucial for companies to adapt to these changes and demands. This has resulted in the idea of customer obsession, where instead of… Read more
Digital Distraction: What is it, and How Can it Be Reduced? An In-Depth Look Do you remember the movie “Wall-E”? Yes, the one with the little brown robot who had binoculars for eyes. Do you remember the people in that movie who were constantly in their seats with screens in front of their faces… Read more
How to Create a Customer‑Centric Business Strategy? Imagine you have exhausted all of your resources and effort to produce a top-notch product. But still, businesses whose product is inferior to yours are outperforming you on the market. What if the missing piece in your effort is a… Read more
Social Listening vs Social Monitoring: Top Keys Differences Is now the time to raise your social media strategy and engage in closer interactions with the customer? The huge storage of social media listening and monitoring tools switches different customer relationships or brand maintenance. With these methods, you can… Read more
What is Social Listening and How to Start it? A Detailed Introduction Have you ever imagined having a tracking device that tracks all the references made to your brand on the Internet? That’s exactly what social listening does. It helps gather precious information from social media as well as from online platforms.… Read more
Online Reputation: What is it, and What is its Importance? Are you prepared to take charge of your online reputation and make sure that the best possible representation of yourself or your business? 🌐 In today's world, your online reputation has become one of the biggest assets for any businessman,… Read more