What is Customer Interaction Management & Why is it Important for Business? "Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them." - Kevin Stirz. In this digital age, where your competitor is just one mouse click… Read more
Call Transfer: What It Is, How does it work? Everything You Need to Know Good communication is the key to providing a high-quality customer experience. Call transfer is an important feature in this process. Research shows that 83% of customers expect their problems to be solved on the first try. That's not always possible,… Read more
What is Customer Dissatisfaction and How to Manage It? A Complete Review From small businesses to large businesses have to deal with customer dissatisfaction, but the response decides your success. Sometimes, customers are dissatisfied due to unmet expectations resulting from bad service, an imperfect product, or misunderstanding communication. Keeping your customers happy… Read more
Voicemail to Email: A Complete Guide on How to Send it & How it Works The main purpose of a phone is to make your life easier, but let’s face it, voicemails are outdated and feel like a hassle. Every time you miss a call, you need to navigate menus, hoping you didn't accidentally delete… Read more
How To Deal With Difficult Customers: Top Tips & Example Dealing with such customers can sometimes be very irritating and testing to the point of making customer service a nightmare. However, if you want to make something out of those encounters, then there is a way to do it. It’s… Read more
A Detailed Guide to Customer Experience Platforms If you want to enhance customer satisfaction, retain more clients, and provide proactive service to your customers, all you need is customer experience platforms for your contact center. So, what are customer experience platforms? In simple words, Customer Experience Platforms… Read more
Customer Engagement Metrics: What is it, and How do we measure it? Are you curious about how your customers think and engage with your business? Customer engagement metrics offer one of the most effective ways to gain these insights. Customer engagement metrics show a business how well it interacts with its customers.… Read more
Call Forwarding Unconditional: What It Is, How does it work? A Complete Review Call forwarding is important in today’s telecommunications industry. But, a lot of people or businesses don’t know that they can send their calls to another number so they won’t miss any. In business, missing a call can be like missing… Read more
How To Forward Text Messages? A Comprehensive Guide Texting has emerged as one of the most popular and convenient modes of communication in this digital world. With integrated text messaging in mobile phones, sending short messages to friends, family, and coworkers has become easy. Sometimes, text messages can… Read more
17 Customer Service Tips to Enhance the Customer Experience Today’s fast-paced world demands excellent customer service. You must provide it to stand out from the millions of competitors you face. With an enhanced customer experience, you can turn one-time buyers into loyal customers and brand advocates. However, there are… Read more