What are Customer Insights and Their Importance for Small Businesses Your marketing and product strategies are based on the opinions and insights of your customers. They provide information about the customer's thoughts, backgrounds, buying behavior, and preferences of their clients. Companies that use customer behavior to gain insights about their… Read more
What is Digital Customer Service, and Why is it Important? Digital customer service is the digital form of providing support and guidance to customers. In today’s world, everything has been digitalized, and so has customer service. With the mindset of offering the best quality of service to customers promptly and… Read more
Customer Interaction Management Software: All You Need to Know Handling customer complaints with speed and professionalism is important for maintaining a positive brand reputation. Modern businesses face various challenges when managing customer interaction, mainly in today’s omnichannel communication environment. Need to track and resolve an issue ASAP? That’s where… Read more
Best Digital Customer Service Platforms For 2025: An Extensive Review Did you know that 86% of customers are happy to pay more for great service? As more people use digital tools, they want help from different channels, like email and social media. This means businesses need to use digital customer… Read more
What is Customer Interaction Management & Why is it Important for Business? "Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them." - Kevin Stirz. In this digital age, where your competitor is just one mouse click… Read more
Call Transfer: What It Is, How does it work? Everything You Need to Know Good communication is the key to providing a high-quality customer experience. Call transfer is an important feature in this process. Research shows that 83% of customers expect their problems to be solved on the first try. That's not always possible,… Read more
What is Customer Dissatisfaction and How to Manage It? A Complete Review From small businesses to large businesses have to deal with customer dissatisfaction, but the response decides your success. Sometimes, customers are dissatisfied due to unmet expectations resulting from bad service, an imperfect product, or misunderstanding communication. Keeping your customers happy… Read more
Voicemail to Email: A Complete Guide on How to Send it & How it Works The main purpose of a phone is to make your life easier, but let’s face it, voicemails are outdated and feel like a hassle. Every time you miss a call, you need to navigate menus, hoping you didn't accidentally delete… Read more
How To Deal With Difficult Customers: Top Tips & Example Dealing with such customers can sometimes be very irritating and testing to the point of making customer service a nightmare. However, if you want to make something out of those encounters, then there is a way to do it. It’s… Read more
A Detailed Guide to Customer Experience Platforms If you want to enhance customer satisfaction, retain more clients, and provide proactive service to your customers, all you need is customer experience platforms for your contact center. So, what are customer experience platforms? In simple words, Customer Experience Platforms… Read more