Contact Center - Voice UP Your BUSINESS

Unveiling the Truth: Do Your Contact Center Metrics Hide Reality?

Contact centers, the primary interface between customers and businesses, are often considered a business's lifeline. Behind the facade of operational efficiency, a complex system of performance indicators, known as contact center metrics, reflects customer satisfaction. Businesses can separate facts from…

how to hold on to agents in a hybrid contact centers

How to Hold on to Agents in Hybrid Contact Centers?

Many workspaces and contact centers are turning their business to the hybrid work model. Hybrid work models and contact centers offer flexibility and comfort for remote employees. Still, they also come with contact center challenges and opportunities, primarily regarding agent…

Ensuring Contact Center Agent Satisfaction: Are Your Agents Happy?

Investing in agents' happiness enhances a positive and supportive culture in call centers, and a happy workforce is more productive. A happy contact center agent can be the organization's most valuable asset. Contact center agent satisfaction is crucial for a…

measures to safeguard contact center against fraud

Measures to Safeguard Your Contact Center Against Fraudulent Activities

Contact centers' susceptibility to fraud attacks has recently risen. Indeed, they are very significant in the growth of the banking sector. Now, it is a cause for concern as the number of fraud cases has actually gone up by 10…

7 Ways To Tell You Need a New Contact Center Solution

In this competitive business world, almost all businesses need a properly functioning and effective contact center to get enterprises to succeed and run efficiently. Actually, the main reason for negative customer experiences is unreliable or outdated call centers. A contact…

business drive value through contact center

How Dialaxy Help Businesses Drive Value Through Their Contact Center?

In this customer-centric business era, good customer service is crucial for business success. Almost 64.7% of contact centers view compliance as the most important digital channel attribute. So, having a functional, reliable, and trustworthy contact center solution is crucial.⚠️ If…

Top 7 Benefits of Integrating AI into Your VoIP Contact Center Solution

A contact center allows businesses to offer customer support and is the place where customers' issues are resolved quickly and efficiently. An effective call center is essential to get more customers and increase customer satisfaction. Integrating AI into contact centers…

AI and Machine Learning trends in VoIP contact centers

The Future of VoIP Contact Centers: AI and Machine Learning Trends

Customer service is undergoing a significant transformation, all thanks to Artificial Intelligence (AI) and Machine Learning (ML). VoIP contact centers, which are cost-effective alternatives to traditional phone lines, are now utilizing the power of AI and ML. This dynamic duo…

What is a Hunt Group and How Does it Work?

Customer queries and incoming calls are assets for any business and call center operation. Resolving and attending to those customers’ calls promptly ensures that they feel heard and valued. If your business's customer support or call center operation is failing…

Contact Center as a Service (CCaaS): How Does CCaaS Work?

Are you wondering how modern businesses handle customer calls without a physical call center? The best solution is Contact Center as a Service (CCaaS), a cloud-based system. The traditional contact centers are outdated, costly, and challenging to grow. Contact Center…

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