Call Center - Voice UP Your BUSINESS

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What are Closing Calls? How to conduct them effectively

A one-call close may sound brash, perhaps even unrealistic, but it can be achieved by the pros who do the right things 🤷. The moment of the closing call is not some sort of pressure selling or convincing people into…

How to Perform a SWOT Analysis for Your Call Center

Do you think running a call center is easy? Running a call center takes more than you think; it's not only about answering calls. To grow and keep customers happy, the firm should always know what works and what doesn't.…

Best Dialer Software for Call Centers: An In-Depth Guide

Businesses are in hyper-competitive landscape. Every second on the phone can make or break a deal. Nevertheless, people still rely on an outdated system. It frustrates agents and wastes time. The culprit of your abandoned calls hides in plain sight…

Best Inbound Call Center Solutions: In-Depth Review

Did you know that 80% of customers say they’re likely to switch to a competitor after a poor customer service experience? In an era where customer loyalty is challenging to secure, inbound contact centers are more critical than ever. The…

A Man in Black shirt Call logging in a mobile phone.

What is Call Logging? – How Can It Be Made the Most Effective?

Ever lost important information or details from a phone call or wished you had a simple means of tracking customer conversations? Say hello to call logging, your best friend, for staying organized and maximizing the potential of every call! If…

10 Best Call Center Training Software in 2025

Did you know that 86% of buyers are willing to pay more for a great customer experience? Yet, 58% of call center agents feel they lack proper training. The solution? Advanced call center training software. Call center training software is…

How Can We Legally Record Phone Calls in the USA and Canada

Call Recording is a common practice among businesses, journalists, and individuals seeking to document conversations for clear legal, security, or personal purposes. However, the legality of recording phone calls depends on the applicable laws of the country and the state…

Lady using call log template in PC and phone.

Top 10 Free Call Log Templates – Know How to Use it!

Are you tired of missing important calls and struggling with records? Are organizing phone call logs a task you consider hard? Don't worry; you're not the only one! In our busy world, managing communication can be very challenging. But don’t…

How to Calculate & Improve Average Speed of Answer in Call Centers

Did you know that 20 seconds is the gold standard for Average Speed of Answer (ASA) in modern call centers, with top-performing teams maintaining this benchmark to balance efficiency and customer satisfaction? Understanding the calculation and strategizing for improvement of…

10 Best Healthcare Call Center Software in 2025

The healthcare industry is undergoing a digital transformation, and call centers are at the forefront. With the global healthcare contact center software market projected to reach a staggering USD 49.64 billion by 2025, according to Precedence Research, the demand for…

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