How Can We Legally Record Phone Calls in the USA and Canada Call Recording is a common practice among businesses, journalists, and individuals seeking to document conversations for clear legal, security, or personal purposes. However, the legality of recording phone calls depends on the applicable laws of the country and the state… Read more
Top 10 Free Call Log Templates – Know How to Use it! Are you tired of missing important calls and struggling with records? Are organizing phone call logs a task you consider hard? Don't worry; you're not the only one! In our busy world, managing communication can be very challenging. But don’t… Read more
How to Calculate & Improve Average Speed of Answer in Call Centers Did you know that 20 seconds is the gold standard for Average Speed of Answer (ASA) in modern call centers, with top-performing teams maintaining this benchmark to balance efficiency and customer satisfaction? Understanding the calculation and strategizing for improvement of… Read more
10 Best Healthcare Call Center Software in 2025 The healthcare industry is undergoing a digital transformation, and call centers are at the forefront. With the global healthcare contact center software market projected to reach a staggering USD 49.64 billion by 2025, according to Precedence Research, the demand for… Read more
What is a Mock Call in a Call Center? – Tips & Process to Conduct Imagine you’re on a call with a customer, and suddenly, they hit you with an objection you weren’t prepared for, and you’re unsure how to respond to it. This is a scenario many call center agents face on a daily… Read more
7 Best Call Center Softwares in 2025: Your Guide to Choosing the Right Solution Call centers are the heartbeat of customer service, keeping communication smooth and customers happy. But let’s be honest— managing it all can get overwhelming without the right tools. That’s where call center software comes in. If you’re looking to streamline… Read more
What is a BPO Call Center? A comprehensive guide Did you know that the global BPO market is expected to reach $174.94 Billion by 2028? In today's modern interconnected global economy, outsourcing has become a key business strategy for many companies. One of the most common forms of outsourcing… Read more
Best Auto Dialer for Real Estate Businesses in 2025 Are you still relying on outdated dialing methods in your real estate business? With so many leads to follow up on, how can you make sure you’re not missing out on important opportunities? The answer is simple: a reliable autodialer. … Read more
The Best Headset For Call Center in 2025: A Complete Guide Gone are the days of traditional desk phones. Finding the perfect headset for your call center in 2025 can make all the difference in communication quality and agent productivity. A good headset improves communication, agent productivity, and overall customer experience… Read more
What are Call Center Tools and How do they Help Enhance Businesses? Did you know that happy customers are more likely to come back? When customers are satisfied with a service or product. That's why businesses need the right tools to help their customer communicate better. These tools help make communication smoother,… Read more