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how does multimedia messaging service work

How Does Multimedia Messaging Service Work?

The average open rate for MMS and SMS is around 98%. MMS is a popular messaging channel that allows the sender to send messages containing various multimedia elements. Regarding effective marketing, MMS is the best way to go. It is…

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ucaas vs ccaas

What’s the Difference Between UCaaS vs. CCaaS? An In-Depth Look

Businesses are quickly shifting from on-premise communication models to cloud-based ones designed to provide different types of solutions for business communication. Cloud-based communication systems present various “as a Service” models, including the popular UCaaS and CCaaS.  These cloud-based services, UCaaS,…

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How to choose the right IVR system for banking business

How to choose the right IVR system for your banking business?

IVR systems, self-service options, Call deflection, and automation technologies can drastically reduce the work pressure on bank employees and maximize operational efficiency. The time has come for customer support agents to use automation's power through IVR in the banking industry.…

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