Tailor Your Business Hours For Maximum Efficiency Maximise your productivity and never miss a call with Dialaxy’s customizable business hours feature, tailored specifically to your unique business needs. Sign upRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. What are business hours? The Business Hours feature allows you to define the days and hours that your business is at least technically able to answer calls, providing your team with focus during their defined business hours, while giving clearly defined operational parameters for callers After hours, you can send calls to voicemail, forward them to another number, or answer calls using custom voice prompts. You maintain a consistent experience for callers at all hours, including after hours. Business Hours works in conjunction with our hosted VoIP phone and auto attendant / call routing technologies to help businesses eliminate missed calls and stay organized, while providing a more professional experience for customers at all times. How to set Business Hours on Dialaxy? Work on Your Time. Let Dialaxy Handle the Rest. To set business hours, you must have an account with us. Create an account and follow these simple steps to set business hours: Go to “My Number” and click on settings. Enable business hours and schedule business time. Set after-hours inbound call setup Manage call flow and set manual greetings or calls. What are business hours? The Business Hours feature allows you to define the days and hours that your business is at least technically able to answer calls, providing your team with focus during their defined business hours, while giving clearly defined operational parameters for callers After hours, you can send calls to voicemail, forward them to another number, or answer calls using custom voice prompts. You maintain a consistent experience for callers at all hours, including after hours. Business Hours works in conjunction with our hosted VoIP phone and auto attendant / call routing technologies to help businesses eliminate missed calls and stay organized, while providing a more professional experience for customers at all times. How to set Business Hours on Dialaxy? Work on Your Time. Let Dialaxy Handle the Rest. To set business hours, you must have an account with us. Create an account and follow these simple steps to set business hours: Go to “My Number” and click on settings. Enable business hours and schedule business time. Set after-hours inbound call setup Manage call flow and set manual greetings or calls. How do business hours work? 1 Time Check When a customer calls your business number, the system instantly checks the current time and day. 2 Match with Set Schedule The call is compared against your predefined business hours, the days and times you’ve marked as available. 3 After-Hours Logic If the call is outside those hours, the platform follows whatever fallback rules you have defined (ie, send to voicemail, custom voice prompt). 4 Active Hours Routing If it's within business hours, the system proceeds with your regular call flow: routing the call to a live agent, IVR menu, or assigned department. 5 Timezone Support Business hours respect your local time zone, so remote teams or global callers always experience accurate timing. 6 Always-On Experience This automation functionality enables you to creatively manage all call traffic to improve customer experience and , even when your team is not engaging with customers. Benefits of setting business hours in an organization Customer Convenience Clear and consistent business hours help customers know when they can access services or make purchases. Operational Planning Helps in scheduling staff, planning operations, and managing workflows efficiently. Regulatory Compliance Ensuring adherence to local laws and regulations regarding operating hours. Marketing and Communication Effective communication of business hours enhances customer satisfaction and reduces confusion. Brand Trust and Reliability Consistent hours contribute to a positive reputation, as customers appreciate knowing when they can rely on your services. Strategic Business Growth Allows for better analysis and optimization of services based on when customers are most active. Why use Dialaxy for Business Hours? Dialaxy allows you to easily define the exact hours that are available for your business while also simply controlling what occurs when you are unavailable. Whether you are a solo-proprietor or managing a distributed support team, Business Hours offers clarity and expectations, reduces missed calls, and ensures your business has a quality experience in every interaction. Dialaxy provides you with customizable schedules, reliable call forwarding, and built-in time zone support. Your team is always in control, and your callers feel included. Why use Dialaxy for Business Hours? Dialaxy allows you to easily define the exact hours that are available for your business while also simply controlling what occurs when you are unavailable. Whether you are a solo-proprietor or managing a distributed support team, Business Hours offers clarity and expectations, reduces missed calls, and ensures your business has a quality experience in every interaction. Dialaxy provides you with customizable schedules, reliable call forwarding, and built-in time zone support. Your team is always in control, and your callers feel included. Stay Available on Your Own Terms Define business hours for every number, user, or department. You can establish certain time spans that may consist of weekdays, weekends, holidays, or rotating shifts. No more guessing about the availability of someone. This flexibility allows your team to operate more efficiently and communicate with your customers. Utilize the After-Hours auto-responder While you're not taking calls, Dialaxy keeps answering calls. You can forward to another number, send them to voicemail, or play a custom message letting people know when you will be available, all automatically. Your callers will never enjoy silence, and your business can stay professional 24/7 with no effort on your part. Coordinate Across Remote Teams and Time Zones Are you managing a distributed team? Dialaxy helps with time zone scheduling so every team member has their own hours, but your team can still work together. Calls are handled properly no matter where your agents are located, making coordination easier and lowering the chance of missing calls. Create Consistency in Customer Experience Business Hours works together with the call routing and voicemail features, so there is no chance for misunderstanding, and nothing is missed. A lower rate of missed calls leads to better follow-up, better trust, and every interaction, even when your team isn't on shift. Things to consider while setting business hours 01. Customer Needs and Expectations Analyze when your customers are most likely to need your services or make purchases, and align your hours accordingly. Consider the lifestyle and schedules of your target audience. For example, if you serve working professionals, extending hours into the evening might be beneficial. 02. Industry Norms and Competitor Analysis Understand typical business hours within your industry to stay competitive. Research competitors' hours to ensure you are accessible when your customers might need an alternative. 03. Operational Efficiency Consider your employees' needs to ensure they have a healthy work-life balance, which can improve morale and productivity. Align business hours with the availability of resources like deliveries, maintenance, and supply chain operations. 04. Employee Welfare and Productivity Review the pricing and compare it with competitors, considering features and quality of service. Plan for efficient shift schedules to avoid burnout and ensure that employees are available when needed. Business Hours Solutions: Designed for Businesses That Value Reliable Availability Small Businesses For small businesses and new businesses, managing customer expectations is important. Dialaxy’s Business Hours feature allows you to automate calls outside of business hours, minimizing missed calls and ensuring customers are always met with a professional message. Healthcare Providers Medical offices and clinics function effectively when they utilize scheduled calling to respond to patient calls. Business Hours: direct calls correctly during office hours and properly instruct in after-hours, to improve patient satisfaction and flow of operations. Service and Field Teams No matter if you're in HVAC, plumbing, or landscaping, responding on time is a key factor to impressing customers. With Business Hours, you can set schedules for the office staff and field technicians. B2W will then direct calls properly for the entire day. Remote and Distributed Teams Teams spread across different time zones benefit from customizable Business Hours. Dialaxy supports individual schedules per user or location, helping remote teams stay synchronized and responsive no matter where they work. Do’s and Don’ts of Setting Business Hours Do’s Don’ts Do Analyze Customer Behavior Don’t Overcomplicate Your Hours Do Align with Industry Standards Don’t Disregard Employee Well-being Do maintain an online presence Don’t Overlook Competitor Strategies Additional Features like Business Hours Call Forwarding Dialaxy's call forwarding option allows you to forward calls to any number or device, such as a mobile number, landline, or desk phone. You or your team will never need to worry about missing a critical call, regardless of where you are working. Virtual Phone Number Dialaxy’s virtual phone numbers let you have a local phone presence anywhere in the world. Calls automatically forward to your existing devices, so you can answer from anywhere without extra hardware. It’s a simple way to boost customer trust, expand your reach, and stay connected no matter where your team works. SMS Messaging Expand communication beyond voice with Dialaxy’s integrated SMS capabilities. Send text and multimedia messages from your business number to engage customers on their preferred channel. Frequently Asked Questions Can I change Business Hours anytime without disrupting active calls?Yes. You can update your Business Hours anytime from your Dialaxy dashboard, and the changes will apply instantly. Ongoing calls won’t be affected, and your new schedule will take effect for future calls without requiring a system restart. Can I set different Business Hours for teams or users?Yes! You can set Business Hours for each agent, team, or phone number. Dialaxy lets you customize these hours based on how you run your business. When linked to your CRM system, it ensures calls go to the right person depending on their availability and the customer’s needs. What happens to calls outside Business Hours?If a call comes in after hours, you can choose to send it to voicemail, forward it to another number, or send a custom message to the caller. Automating after-hours calls helps prevent missed calls and improves customer service. Can I set special Business Hours for holidays?Yes, you can set special hours for holidays or events. Dialaxy lets you create custom schedules to match your availability. Does Dialaxy support multiple time zones for Business Hours?Yes, it does! This is helpful for teams working in different places. Dialaxy can manage calls across different time zones to ensure good customer service. How does Business Hours work with call routing?It’s simple. Business Hours connects with Dialaxy’s call routing to manage calls based on your schedule. This reduces waiting times and missed calls. Can I automate after-hours call handling?Yes, you can automate call forwarding, voicemail, or greetings for after-hours in Dialaxy. This way, your customers still get a professional service even when your team is offline.