Saroj Bhattarai - Voice UP Your BUSINESS

What is CPaaS and How Does It Work? A Complete Review

According to the industry experts, “With CPaaS, communication is no longer a standalone function; it is an integrated part of the customer experience.” With numerous powerful communication functionalities, CPaaS helps businesses customize their telecommunication infrastructure according to their growing needs…

Interactive Voice Response (IVR): Definition, Benefits, and Best Practices

Struggling with handling incoming calls efficiently without leaving customers unhappy? Then, interactive voice response (IVR) systems might be the smart answer you need. IVR technology helps businesses handle calls effectively by guiding customers through menu choices and directly transferring them…

How Much Does the IVR System Cost?

While businesses try to hurry up the adoption of new tools, some companies take the wrong turn by putting the cart before the horse. In other words, not knowing your needs clearly can cause the adoption of solutions that cause…

Vanity phone number: What it is and How Do You Get One?

A vanity phone number uses letters to spell a word or name instead of just digits. It’s made to be easy to remember and helps customers call without digging for your number. Basically, it makes your business phone number stick…

What Is a Call Parking And How To Use It

What Is a Call Parking? Benefits And How To Use It

Ever feel like handling calls at work gets messy fast? Maybe you're tired of putting callers on hold, shouting across the office, or transferring calls that go nowhere. Most phone systems don’t make it easy to manage multiple calls smoothly.…

What is Call Listening: An In-Depth Overview

Communication is the cornerstone of smooth business operations and exceptional customer satisfaction. Despite the rise of digital channels, phone calls remain a powerful form of interaction between businesses and their customers. Yet, the simple question is how you can achieve…

Contact Center Migration to the Cloud: A Comprehensive Guide

This digital age is highly demanding. With rapid technological development, companies are looking to incorporate new systems that increase customer engagement and satisfaction on a large scale. Hence, a cloud-based contact center can be a solution. Contact center migration to…

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