Call Filters to Refine Your Communication
Enhance your business efficiency with Dialaxy’s Call Filters, designed to help you manage and prioritize incoming calls based on your specific needs.
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How to Set Up Call Filters with Dialaxy?
To use Call Filters, you need to have an account with us. Create an account and follow these simple steps to set up your Call Filters:
- Navigate to the ”Portal” menu.
- Go to “Call Records” section and click on “Call Filters”.
- Choose the criteria for filtering calls (e.g., by caller ID, time of day, etc.).
- Configure the actions for filtered calls (e.g., send to voicemail, block, forward to another number).
- Save your settings.
What is a call filter?
A Call Filter is a feature that allows you to manage and control incoming calls based on predetermined criteria. Common uses of Call Filters include:
- Business communication: To ensure important calls are prioritized and spam or unwanted calls are minimized.
- Personal use: To manage calls from known and unknown contacts, ensuring privacy and convenience.
- Customer support: To route calls to the appropriate department or agent, improving response times and customer satisfaction.
How Do Call Filters Work?
Call filters work by checking incoming calls against predefined criteria set by the user. When a call is detected, the system analyzes the caller’s information and matches it with the filters you’ve established. Based on these criteria, the call is then directed to a specific action.
For example, calls from important contacts can be forwarded to your mobile or another designated number. If the call is identified as spam or unwanted, it can be automatically blocked. Less urgent calls can be sent directly to voicemail, allowing you to review them at a more convenient time. This system ensures that each call is handled appropriately according to your preferences and priorities.
Benefits of Call Filters for business
Improved Efficiency
Allow businesses to prioritize calls, ensuring important ones are handled promptly while less critical calls are managed appropriately.
Enhanced Security
By blocking unwanted or spam calls, Call Filters help protect your business from potential threats and disruptions.
Things to Consider When Setting Up Call Filters
- Choose criteria that best match your business needs (e.g., caller ID, time of day, call type).
- Regularly review and update your criteria to ensure they remain relevant.
- Ensure call filters integrate seamlessly with your existing CRM and communication tools.
- Use integration to gather and analyze data for better decision-making.
- Make the call filter settings user-friendly and easy to manage.
- Provide training for staff to effectively use and adjust call filters.
- Ensure your Call Filter settings comply with privacy laws and regulations.
- Inform callers about any call filtering policies that may affect them.
Do’s and Don’ts for Call Filters
Do’s |
Don’ts |
|---|---|
|
Do Regularly Update Your Filters |
Don't Over-Filter |
|
Do Monitor Filtered Calls |
Don't Forget to Test |
|
Do Inform Callers |
Don't Ignore Feedback |
Frequently Asked Questions
Dialaxy’s Call Filter feature helps manage incoming calls to your VoIP or cloud-based contact center by identifying and routing them based on predefined rules.
Call filtering works by analyzing incoming call information such as caller ID, phone number, or other metadata and applying predefined rules or filters to determine whether to allow the call to ring through, send it to voicemail, or block it entirely.
Call filtering functionalities may be included in your base plan or offered as an add-on service by your VoIP/cloud contact center provider. Check our Dialaxy features and plan today.
Call filtering helps you manage your incoming calls more effectively, reducing interruptions from spam, telemarketers, and unwanted callers. It also enhances privacy and security by blocking potentially malicious or fraudulent calls.
Yes, Call filtering can help protect against scam calls by blocking known scam numbers or analyzing call metadata to identify potential scams. However, users should remain cautious when receiving calls from unknown or suspicious numbers.