Refund Policy

All refund requests are subject to our refund policy and, if you apply and are eligible. Refunds are not guaranteed and are granted solely at Dialaxy’s discretion. We reserve the right to approve or deny any refund request based on an internal assessment of your claim.

No refunds will be issued where the grounds for reimbursement fall entirely outside Dialaxy’s control, including, but not limited to, third-party service failures, user-side technical issues, or other factors unrelated to our platform or services.

Please read this Refund Policy in full to understand your rights, limitations, and applicable procedures before submitting a request

• Any purchase and plan downgrade refund request can only be accepted if it is submitted within 3-days of the date of subscription.
• In order to obtain a refund, you must submit a refund request. This can be done by sending us an email at [email protected].
• A refund application is a consideration only once. No additional compensation can be made for the same transaction after a subsequent purchase.
• Refunded amounts will be credited back to the user’s original payment method. The refunded amount will only be credited to the same account or card initially used for the payment.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

• Non-recoverable fees, such as payment processing charges and administrative costs.
• TCR Registration Fees: Dialaxy charges fees for A2P 10DLC brand and campaign registration in compliance with U.S. carrier regulations. These fees are imposed by The Campaign Registry (TCR) and mobile carriers. Dialaxy passes these costs through without markup and has no control over their pricing.
• Toll-Free SMS Sender Verification Charge: A carrier-mandated cost for registering a toll-free SMS sender, remitted to you at exactly what the carrier bills—no markup or margin by Dialaxy, and entirely outside our control.
• No refunds will be given in the event that a phone number is assigned to a team member after purchase.
• Refunds will not be available for any charges incurred for communication services such as calls, texts, or voicemails.
• No refunds will be given for the credit loaded to your account.

• Refunds will not be issued if you are unable to receive 2FA codes from third-party services such as WhatsApp, Telegram, Viber, or other over-the-top (OTT) messaging platforms.