Send MMS Messages for Enhanced Communication Strengthen your business communication strategy with MMS messaging, enabling the secure and direct delivery of multimedia content such as images, videos, and documents to your customers. Sign upRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. What is MMS messaging? MMS messaging is like standard SMS messaging, only you are sending multimedia content, such as photos, videos, and audio files, through your business phone system. MMS messaging sends multimedia content to mobile phones, providing a more visual and engaging experience, and, to be honest, it’s more effective. MMS messaging is a great solution for product updates, delivery confirmations, event invites, and much more, because it helps your content stand out and, more importantly, it gets read. MMS messaging works on nearly all mobile devices, and your customers don’t need to download any software. Multimedia messaging really lends itself well to visual communications for marketing teams, support agents, and remote workers. Using MMS messaging, you don’t have to send large paragraphs of text but rather convey your point visually, which will save you time and provide an improved customer experience. How to send MMS from Dialaxy? To send MMS, you must have an account with us. Create a Dialaxy account and follow these simple steps to send MMS: Go to the messaging section and select the receiver’s number. Choose the media file (image, video, audio, etc.) you want to send. Type your message and attach the file. Send the message. What is MMS messaging? MMS messaging is like standard SMS messaging, only you are sending multimedia content, such as photos, videos, and audio files, through your business phone system. MMS messaging sends multimedia content to mobile phones, providing a more visual and engaging experience, and, to be honest, it’s more effective. MMS messaging is a great solution for product updates, delivery confirmations, event invites, and much more, because it helps your content stand out and, more importantly, it gets read. MMS messaging works on nearly all mobile devices, and your customers don’t need to download any software. Multimedia messaging really lends itself well to visual communications for marketing teams, support agents, and remote workers. Using MMS messaging, you don’t have to send large paragraphs of text but rather convey your point visually, which will save you time and provide an improved customer experience. How to send MMS from Dialaxy? To send MMS, you must have an account with us. Create a Dialaxy account and follow these simple steps to send MMS: Go to the messaging section and select the receiver’s number. Choose the media file (image, video, audio, etc.) you want to send. Type your message and attach the file. Send the message. How does MMS work? 1 Message Creation Start by writing your message and attaching the media you want to send, such as an image, video, audio file, or document, ensuring it's concise and to the point. Just the visual content your customer needs. 2 File Upload Dialaxy uploads the media to a secure server, so it’s ready for delivery. This keeps your message lightweight while ensuring the media arrives safely and without delay. 3 Notification Sent The recipient gets a prompt on their phone letting them know a multimedia message is waiting. They don’t need an app, just a mobile device and a signal. 4 Media Delivery Their phone downloads the media file and displays it inside their native messaging app. It works like a regular text, just more useful and definitely more interesting. 5 Interaction Logged Every MMS message is recorded in your Dialaxy message and call history. You can go back later, review conversations, and make sure nothing important slips through the cracks. 6 Available Across Devices Your sent and received MMS messages sync across desktop and mobile. Whether you’re in the office or on-site, you’ll always have access to your message history. Benefits of MMS for an organization Rich Media Content Enables businesses to send images, videos, and other multimedia, making messages more engaging and impactful. Higher Engagement Visual content is more likely to grab attention, increasing the chances of the recipient interacting with the message. Strong Brand visibility Allows businesses to showcase products and services visually, enhancing brand recognition and visibility. Personalized Communication Enables businesses to send personalized multimedia messages, improving customer satisfaction and loyalty. Wider Reach MMS can be sent to any mobile device, regardless of whether it is a smartphone, ensuring a broader audience. Better Custom Feedback MMS can be used to request and gather rich media feedback, such as photos or videos from customers, enhancing interaction and insight. Why use Dialaxy for Call History? Dialaxy makes MMS messaging easy for teams that require quick, efficient visual communication. No need to move to another platform or use third-party design apps, you will simply select your media file and send it directly from your shared business number. MMS integrates easily into your statuses in call history and call recordings, as well as SMS workflows, to create a single space for all customer communications. Every MMS message is tracked in the logs for you to access at any time for review or reports. For businesses that depend on quick responses, a lot of updates, or retention of customers, MMS messaging can add clarity and impact to the plain text that could never be expressed. Why use Dialaxy for Call History? Dialaxy makes MMS messaging easy for teams that require quick, efficient visual communication. No need to move to another platform or use third-party design apps, you will simply select your media file and send it directly from your shared business number. MMS integrates easily into your statuses in call history and call recordings, as well as SMS workflows, to create a single space for all customer communications. Every MMS message is tracked in the logs for you to access at any time for review or reports. For businesses that depend on quick responses, a lot of updates, or retention of customers, MMS messaging can add clarity and impact to the plain text that could never be expressed. Streamlined Multimedia Communication Dialaxy enables businesses to send rich media messages directly from the platform with minimal effort. Attach images, videos, or documents and deliver them instantly to customers, which means no extra tools required. Unified Messaging and Call Management MMS messaging is fully integrated with your call history, SMS, and team inboxes. This centralizes your communication records, improving efficiency and ensuring a complete view of customer experience. Team-Based Collaboration Features Shared numbers and internal notes allow multiple team members to manage MMS replies without confusion. Assign ownership, coordinate messaging, and maintain consistent communication across departments. Delivery Tracking and Performance Insights Track the status of every MMS message in real time. With the built-in analytics, you can review open rates, monitor response behaviour, and refine campaigns based on the actual performance. Things to consider for MMS messaging 01. File Size Limits Be mindful of the file size when sending images, videos, or other media. Large files may take longer to download or may not be supported by all devices. 02. Data Usage Inform recipients that MMS messages may consume more data than regular SMS. Provide an alternative option, like a link, for those who may have limited data plans. 03. Compatibility Verify that the MMS content is compatible across different devices and networks. Test on various platforms to ensure consistent delivery and display. 04. Opt-In Compliance Ensure that recipients have opted in to receive MMS messages from your business. Adhering to privacy regulations is crucial to avoid legal issues. Scalable MMS Messaging Solutions for Growing Businesses Small Businesses MMS messaging enables small teams to function like professionals without the complexity of an enterprise system. When conveying promotional graphics, service updates, or appointment reminders, what MMS messaging contributes is clarity and credibility to every communication sent. Dialaxy makes this simple and helps these teams manage all visual communication in one platform, enabling small businesses to stay competitive and responsive. E-Commerce Teams A great e-commerce experience requires fast and clear updates. MMS allows your team to provide delivery confirmation, product images, return instructions, and even promotional videos directly to a customer's phone. Providing visuals through messaging diminishes any post-purchase uncertainty, builds confidence, and delivers a more impactful brand experience that guarantees a customer will return. Customer Support Teams Support teams can utilize MMS to send visual context about the case. Consider screenshots, a setup guide, or documenting damage. Instead of lengthy explanations, agents can demonstrate their intent or the actual problem. This saves time on each ticket, improves resolution rates, and makes for more informed and satisfied customers. Remote and Field Teams MMS messaging is great for remote teams that are working off-site or on-the-go to capture site visits, share photos from the site, or show proof of work completion, and include images. MMS messaging keeps remote teams coordinated with in-house staff by being able to share a real-time update without hopping around tools or platforms. Do’s and Don’ts about MMS Messaging Do’s Don’ts Do Ensure Content is Relevant Don't Send Low-Quality Content Do Check for Compatibility Don't Overuse MMS Do Obtain Consent Don't Forget to Personalize Additional Features like MMS Messaging SMS Messaging The MMS capability is supported in standard SMS messaging, allowing your team to use one platform to send quick text updates and full multimedia content. All interactions are logged and easily accessed. SMS Filters Dialaxy’s SMS filters help you sort and manage incoming and outgoing messages by keyword, sender, or time. When combined with MMS, it’s easier to prioritize and organize responses. Frictionless SMS Dialaxy offers an uncomplicated messaging experience with no app downloads or technical setup. Your team can simply send and receive everybody's SMS or MMS directly from the dashboard for a quicker, simpler way to talk. Frequently Asked Questions Can I send a video through MMS with Dialaxy?Yes, you can send short videos, photos, or even PDFs. Just stay under the size limit to make sure everything gets delivered properly. Does MMS messaging cost more than SMS?Usually, yes. But MMS messages get better engagement with Dialaxy, you’ll know exactly what you’re spending and why it’s worth it. Can I send MMS from a shared number?Yes, your team can send and receive MMS from shared numbers, all in one thread. It keeps things clean, even if multiple people reply. Can I track MMS delivery and responses?Of course, Dialaxy gives you delivery reports and reply tracking, so you’re never left wondering if your message went through. Is MMS messaging secure?Yes. All messages and media are encrypted and stored securely. Only your team can access the message history. Can I view MMS logs in call history?Yes. Sent MMS messages are logged alongside calls and texts, so you get a full picture of customer interactions in one place. Can I use MMS for marketing campaigns?Absolutely, just make sure customers have opted in. MMS is great for sending visual promotions, event invites, or personalized offers. Can I schedule MMS messages?Yes. With Dialaxy, you can schedule MMS in advance. Great for campaigns, reminders, or just pretending you’re always online.