Reach Your Customers Anytime via SMS Enhance your business communication with Dialaxy’s customizable SMS services, designed to meet your unique business needs. Our platform allows you to tailor messages for different audiences, ensuring effective outreach every time. Sign upRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. What is SMS? SMS (Short Message Service) is a text messaging service that enables the exchange of short text messages between mobile devices. Unlike voice-based systems, SMS ensures fast and clear delivery of information without requiring a phone call. These messages are typically limited to 160 characters per message and are delivered directly to the recipient’s device, and no internet connection is required. Originally designed for personal communication, SMS has evolved into a powerful business tool. With SMS, you can enable two-factor authentication(2FA) by sending verification codes to users for login processes. Additionally, you can use it for both personal and business communication. How to send SMS from Dialaxy? To send SMS, you must have an account with us. Create an account and follow these simple steps to send SMS: Go to the messaging section and select “New Message. Enter the recipient’s phone number. Type your message in the message box. Click “Send” to dispatch your message. What is SMS? SMS (Short Message Service) is a text messaging service that enables the exchange of short text messages between mobile devices. Unlike voice-based systems, SMS ensures fast and clear delivery of information without requiring a phone call. These messages are typically limited to 160 characters per message and are delivered directly to the recipient’s device, and no internet connection is required. Originally designed for personal communication, SMS has evolved into a powerful business tool. With SMS, you can enable two-factor authentication(2FA) by sending verification codes to users for login processes. Additionally, you can use it for both personal and business communication. How to send SMS from Dialaxy? To send SMS, you must have an account with us. Create an account and follow these simple steps to send SMS: Go to the messaging section and select “New Message. Enter the recipient’s phone number. Type your message in the message box. Click “Send” to dispatch your message. How does SMS work? 1 Message Composition The sender writes a text message (SMS) on their mobile device, entering the recipient’s phone number. 2 Message Submission When the user hits "send," the message is sent from the sender’s device to the nearest cell tower using a dedicated signaling channel in the mobile network, separate from voice call channels. 3 Network Routing The cell tower forwards the message to the sender’s mobile network’s Short Message Service Center (SMSC). The SMSC acts as a central hub that manages and routes SMS traffic. 4 Destination Lookup The SMSC checks the recipient’s phone number to determine which mobile network the recipient belongs to. If the recipient is on a different network, the message is routed through inter-network connections. 5 Message Delivery The SMSC forwards the SMS to the recipient’s mobile network. The message is then sent to the cell tower nearest to the recipient’s device. 6 Message Storage If the recipient’s phone is unavailable (e.g., turned off or out of coverage), the SMSC temporarily stores the message and retries delivery until the device is reachable. Benefits of SMS for Business Instant Communication Reach your customers the moment it matters. SMS delivers messages in real time, reducing noshows. High Open Rates Cut through the noise. With SMS boasting high open rates, your messages are almost guaranteed to be seen. Cost-Effective Maximize your ROI. Compared to calls or traditional advertising, SMS offers a low-cost solution that drives high engagement. Customer Engagement Boost interaction and loyalty. Use SMS to run promotions, send reminders, or share exclusive offers. Personalized Messaging Deliver tailored experiences. Customize texts with names, preferences, and more to make each message feel personal. Automation Capabilities Scale effortlessly. Schedule campaigns, set up auto-responses, and trigger follow-ups based on user actions. Why Use Dialaxy For SMS Marketing? Dialaxy provides an SMS marketing platform for businesses of all sizes. You cut the worry about message delays and manual campaign management with its SMS service. Also, engage with every customer through customizable features such as scheduled messaging, personalized templates, and automated follow-ups. If you are looking for bulk messaging or a complete SMS marketing solution, Dialaxy is the right option. It provides reliable, scalable services with smart segmentation, real-time analytics, and multi-channel integration. These services are great for remote teams and global audiences. Increase ROI with Dialaxy’s smart automation and focused messaging. You will also enjoy smooth SMS delivery, budget-friendly campaigns, and improved customer communication, all supported by its advanced technology. Why Use Dialaxy For SMS Marketing? Dialaxy provides an SMS marketing platform for businesses of all sizes. You cut the worry about message delays and manual campaign management with its SMS service. Also, engage with every customer through customizable features such as scheduled messaging, personalized templates, and automated follow-ups. If you are looking for bulk messaging or a complete SMS marketing solution, Dialaxy is the right option. It provides reliable, scalable services with smart segmentation, real-time analytics, and multi-channel integration. These services are great for remote teams and global audiences. Increase ROI with Dialaxy’s smart automation and focused messaging. You will also enjoy smooth SMS delivery, budget-friendly campaigns, and improved customer communication, all supported by its advanced technology. Engage Customers with Personalized SMS Campaign Stay Available with SMS During Off-Hours. Even outside business hours, Dialaxy keeps your customers informed. Set up after-hours auto-replies and direct urgent messages to team members on call. Never miss a chance to engage, no matter the time. Being available 24/7 improves customer satisfaction and operational quality. Stay Available with SMS During Off-Hours Even outside of business hours, Dialaxy keeps your customers in the loop. Set up after-hours auto-replies and direct urgent messages to on-call team members. Never miss an opportunity to engage, no matter the time. Being available 24/7 automatically enhances consumer satisfaction rates and operational quality. Work Together Effortlessly with a Shared SMS Inbox Dialaxy makes it easy for teams to manage customer conversations from one shared SMS inbox, so no message slips through the cracks. Teammates can leave internal notes to stay aligned and avoid any mix-ups. You can assign chats, set reminders for follow-ups, and view the full message history, all in one place. Turn SMS Data into Smarter Decisions With Dialaxy’s real-time analytics, you get a clear view of how your messages are performing, like delivery rates, open times, and customer replies. Use detailed reports to see what’s working, fine-tune your campaigns, and improve your messaging. Managers can keep an eye on team performance and outcomes to help drive better results over time. Things to Consider for SMS Messaging 01. Clear and Concise Messages Keep messages short and to the point. Include a clear call-to-action if needed. 02. Timing Send messages at appropriate times. Avoid sending messages too early or too late. 03. Privacy and Security Don't send sensitive information via SMS. Use secure methods for confidential details. 04. Backup and Data Storage Keep backups of important messages. Securely store message data for future reference. SMS Solutions: Built for Businesses That Need to Scale Online and Retail Shops For retail and e-commerce stores, SMS is a total game-changer. You can send order updates, limited-time offers, and payment reminders straight to your customers’ phones instantly. It’s faster, cheaper than calls, and keeps your shoppers engaged and coming back for more. Hospitality and Travel Hotels, restaurants, and travel agencies utilize SMS to confirm bookings, share check-in details, and offer last-minute deals. Quick texts mean happier clients and smoother operations, especially during busy seasons or unexpected changes. Small Teams & Growing Businesses If you're running a lean team, SMS helps you stay responsive without the overwhelm. Shared inboxes make it easy to reply, automate texts, and follow up quickly. It can be appointment reminders, order tracking, or customer support. Healthcare & Clinics SMS is now a go-to tool for medical practices and clinics to stay connected with patients. From sending appointment reminders and follow-ups to securely sharing test results, it reduces no-shows and eliminates long phone queues. Patients reply faster, no-shows drop, and your staff saves time on phone calls. Do’s and Don’ts for Sending SMS Do’s Don’ts Do Provide Clear Opt-In Information Don't Send Messages at Inappropriate Times Do Ensure Message Content Is Relevant Don't Ignore Unsubscribes Do Follow Up Don't Forget to Proofread Additional Features like SMS Frictionless SMS Dialaxy’s frictionless SMS feature enables instant, seamless texting from any registered business number. It enables teams to communicate with customers quickly and efficiently, all while integrating seamlessly with your CRM for unified messaging and improved follow-up. SMS Campaigns Dialaxy’s SMS campaign feature automates the delivery of bulk and targeted messages. Making it easy to engage customers with reminders, offers, or updates at scale. This helps businesses boost open rates and customer engagement without manual effort. Schedule SMS Dialaxy’s schedule SMS feature lets you compose messages and set specific dates and times for delivery. It ensures your communications reach customers when it matters most, perfect for timely notifications, follow-ups, and marketing outreach. Frequently Asked Questions What’s the difference between SMS and text messaging?SMS stands for Short Message Service. It’s the standard form of text messaging that works on virtually all phones, without needing internet access. Can I schedule messages in Dialaxy?Yes, you can schedule SMS messages to be sent at a specific date and time. Perfect for appointment reminders, follow-ups, or marketing campaigns. Is there a character limit for messages in Dialaxy?Is there a character limit for messages in Dialaxy? Dialaxy follows standard SMS rules (160 characters per message part), but we automatically segment and reassemble longer messages so they’re delivered smoothly. How can Business SMS improve customer engagement?Business SMS makes it easy to reach customers instantly with quick, direct messages, eliminating the wait time associated with email. It supports personal, two-way conversations that enhance business communications. Is SMS better than email for customer engagement?In many cases, yes. SMS has higher open and response rates than email, especially for urgent or short messages. Does Dialaxy provide SMS analytics and reporting?Dialaxy offers real-time analytics, including delivery rates, open times, and response tracking. Can you personalize SMS messages with the customer's name?Definitely, Dialaxy supports message templates with dynamic fields, allowing for personalized messages. It allows you to insert customer names, preferences, or appointment details for a more personal touch. Can I use SMS for two-factor authentication (2FA)?Yes. You can use Dialaxy to send verification codes via SMS as part of a two-factor authentication process, enhancing account security for your users.
