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Home - Virtual Number Providers - 10 Best Indian Virtual Phone Number Providers in 2024
Reviewed by : Prasanta Raut
The modern digital setting requires Indian businesses to have a professional online interface. However, being restricted to the use of a desk phone or dealing with several phone lines may be a downside. Ah, you guessed it—here comes the role of virtual phone numbers!
India has a large number of virtual phone number providers that supply various virtual numbers for any kind of business. These numbers offer a feature-rich and affordable calling experience thanks to cloud technology.
In this article, we’ll be showcasing to you the best Indian virtual phone number providers out there in the market. Also, we’ve mentioned virtual phone numbers, their types, features, benefits, etc, in detail. So, let’s get started!
Table of Content
Virtual phone numbers in India utilize cloud computing to facilitate communication without relying on traditional Indian phone networks or phone systems. It simply requires an internet connection and therefore it can be operated fully online.
Users can make use of softphones, smartphones, or VoIP phones to dial virtual phone numbers for phone calls and other communication channels.
With virtual phone numbers, the limitation of traditional telephone lines is not an issue. Its additional features of a virtual number help organizations and businesses to have better control over their means of communication with other organizations.
The code of India is +91 (according to the international country calling code system).
There are many virtual phone numbers offered by different providers in India now. These phone numbers are distinct from a typical landline and mobile numbers, as the companies use cloud services.
Virtual phone numbers taken in India are generally categorized into four types.
Ten figures comprise the landline phone numbers of India. The length of the Indian area code varies from 2 digits to 4 digits.
Indian virtual mobile numbers are composed of ten digits. The 10 digits are divided as; two-digit access code, followed by three-digit provider code and lastly, the five-digit access code of the subscriber’s phone number.
It usually is in the format of XX YYY ZZZZZ, where ZZZZZ represents the subscriber number, YYY denotes the provider number, and XX symbolizes the access code.
In India, a toll-free number would be ten or eleven digits. Using the toll-free code 1800 or 1860, the phone number is defined by the subtotal of the six or seven following numbers. When calling using local rate numbers, the toll-free code to dial is 1860.
There are three forms for writing its date, which include 1800 XXX XXX, 1800 XXX XXXX, or 1860 XXX XXXX.
The Indian vanity phone number is quite similar to the Indian toll-free numbers in its working principle. It is the toll-free phone number which companies create and provides for brand recognition purposes.
Virtual phone numbers are equipped with lots of features and services by providers that are located in India. Some factors that are critical to the overall functionality and use of these platforms determine how good it is.
Dialaxy is the ideal solution to improve communication for businesses and individuals alike. Purchasing an Indian virtual phone number from Dialaxy boosts business productivity by providing tools for effective communication, access to call history, and enhanced teamwork, which in turn increases customer satisfaction.
With its unlimited calling and texting features, Dialaxy ensures seamless and streamlined communication.
Key Features:
These features enable seamless organization and connection with local Indian customers remotely, whether you’re inside or outside India.
Supported Devices: Windows/Mac/Android/iOS
Pricing and plans:
When it comes to complex systems, Nextiva is said to be the best business in the market. It makes Nextiva’s goal clear to provide the highest quality communication services possible for both small and large companies.
Nextiva’s clear and easy-to-understand pricing strategy is available to its customers through a range of virtual phone numbers. Nextiva has a first-rate auto-attendant feature through which it responds to calls and directs them to the correct division. IT can help customers get voicemails via email.
Users of Nextiva can send messages, ring up or even have a video conference by one single click. It is very easy to operate and install to your computer without blueprint . It helps to focus on the possibilities of working with AI and automation to address the need to meet the clients’ expectations across multiple headlines – while at the same time reducing time.
Key Features
Pricing:
RingCentral is another cloud phone provider in India and is popular among customers. It is a unified communication tool with several elements and a neat-looking interface. According to key opinions in the field, it offers a broad range of VoIP and collaboration features.
Here, we’ve listed several features and services that RingCentral offers in its plans, which can cater to businesses of various sizes. These plans allow companies to receive relevant data and updates on a frequent basis to have an overview of their operations’ results.
It is relatively easy to implement and provides significant levels of flexibility that make it ideal for all sizes of businesses. It’s a cloud-based system with a rental service for a desk and conference phone.
If you are in need of a long term subscription, the best provider is Vonage. This company has evolved with time, shifting from offering Internet phone service in the time that was the 2000s to offering modern day or contemporary phone service.
Consequently, understanding the concept of how an actual communications solution works is as simple as using Vonage. In addition to accessing Amazon Chime, you can also enjoy standard VoIP features like call transfer and call filtering.
Comparatively, Vonage is not costly; however, toll-free numbers as an added feature cost extra bucks. On the other hand, Vonage offers an extensive list of features that enable you to create the best business phone system that corresponds to your necessities.
One of the cloud-based phone companies that is growing the fastest on the market is CallHippo. It provides a range of features and services that enhance the experience with unified communications. In addition to other capabilities, it provides a power dialer, call analytics, call forwarding, and call transfer.
This fully automated and highly scalable virtual phone number service from India facilitates commercial communication.
With its call center solutions, it concentrates on agent satisfaction and customer service pleasure. It offers practical strategies for enhancing client and agent communication.
One of the top cloud phone platforms for small and medium-sized companies is 8X8. 8X8 offers HD voice calling and first-rate customer service, making it easier and faster for you to interact with consumers.
Call activity logs and AI-powered voice analytics are offered. Businesses will be more successful and productive as a result. Additionally, it helps a variety of sectors by improving customer service and providing a flexible solution that operates anywhere at any time.
Some of the advanced features that come with it are extension dialing, ring groups, auto-attendant, call forwarding, etc.
Popular virtual cloud phone service Avoxi has excellent coverage in over 170 countries. It offers a suitable forum for having discussions with clients and team members. This cloud-based solution combines contact center, real-time chat, and phone services into one setting.
It also reduces the need for additional expenses and equipment, enabling your business to grow quickly at a low cost while preserving a high standard of customer service. Lastly, it makes it possible for businesses to interact with new customers and enter new markets.
Aircall is a versatile cloud-based phone solution that’s suitable for all sized businesses. It helps in managing sales and support staff’s corporate communications. It is compatible with numerous helpdesk and CRM applications.
There are virtual phone numbers accessible in over 100 nations. Aircall’s real-time analytics provide significant insights and enable team expansion.
They offer a range of products and services through their desktop and mobile apps, which let you control communication channels from anywhere. Calls are routed according to time zone, agent capabilities, and IVR settings.
Aircall is renowned for using sophisticated analytical methods to monitor the productivity of its agents. Through the live broadcast, you may monitor the team’s actions in real-time.
A cloud-based phone system called Freshdesk is available for companies of all kinds. It allows small businesses to interact with their customers at a minimal expense.
Using Freshdesk to connect your helpdesk and CRM is a great idea. Its advanced analytics and reporting allow administrators to get real-time information. It also offers virtual phone numbers for more than ninety different nations.
Freshdesk is effective because it makes managing phone conversations simple. Additionally, it enables customers to quickly and easily set up a help desk without the need for any phone equipment.
Pricing: Depending on the client’s requirements
In Asia, Exotel is a leading cloud communication solution. It supports customer interaction initiatives for businesses in India like Flipkart and Zomato.com.
Businesses depend on Exotel because of its consistent service during high demand. It satisfies industry requirements that guarantee SLAs of unrestricted channel availability and 99.4+ percent uptime.
Additionally, Exotel encourages productivity in a remote work setting. Businesses may monitor vital call statistics, gain insightful information, and increase efficiency with its help.
Supported Devices: Web
As we already discussed, many types of business organizations utilize Indian virtual service providers for their business communication.
By relying on features and services offered by Indian virtual phone number providers, the employees can better develop their relationship with consumers, as well as enhance their productivity.
Below are some of the people who use virtual phone numbers
Today’s business environment is a lot more competitive than the environment that was existing in the past. The following are some of the factors that have contributed to this reality: The adoption of cloud phone systems is one of the leading ways that has facilitated the situation described.
Compared to traditional phone systems, cloud-based phone systems provide better features and services that significantly enhance communication.
The caliber of a business’s contacts with customers determines its success, and that is where cloud phones shine.
What cloud telephony offers are virtual phone numbers. They look and act like regular phone numbers, but they have better voice quality, remote access, and are more functional and reasonably priced.
Businesses can use virtual phone lines to monitor their sales and marketing campaigns.
Companies can test different phone numbers for different marketing campaigns to determine which works best.
Virtual phone numbers offer incredibly cheap call charges for businesses that depend significantly on phone calls. Virtual numbers can be obtained for a one-time fee of 0 to 15 dollars. For a relatively small price, you can simply get a large number of phone numbers for your company. The subscription package you choose will determine how much a virtual cloud phone costs. Because softphones can be used, no additional hardware is required. You can quickly obtain these numbers by setting up softphone applications on your existing devices.
Numerous helpful cloud telephony tools are included with virtual phone numbers to enhance your calling experience. You can handle incoming and outgoing calls with call forwarding, call routing, call recording, and other fundamental features.
Moreover, robust features like click-to-call widgets, CRM connections, sales dialers, sales automation, and others are necessary to boost worker productivity. These functionalities can help teams, customers, and tasks.
Virtual phone numbers are essential for creating both a local and global presence. These numbers will assist you in expanding your business in India and will act as a medium for global communication.
If you own a business in another nation and are trying to draw in customers from India, obtaining Indian virtual numbers is a smart move. They let you grow your business even if you’re not physically present in India.
The best way to cancel your personal phone number is to use a virtual number. Virtual numbers can help you keep your personal and business calls entirely apart. Virtual number spam calls are also becoming less frequent.
Your communications with teams and clients are also private and secure because of advanced encryptions and security measures. You may always access your data on the cloud, knowing it is safe and secure.
Cloud-based phone solutions continuously monitor the system to guarantee your privacy.
You are not restricted from owning more than one virtual phone number. You can buy as many numbers as you require to manage marketing and sales strategies. Various local, toll-free, mobile, and vanity phone numbers are easily obtained.
For various marketing campaigns, different phone numbers are needed so that businesses can identify the source of each client. Within a firm, individual departments may also have distinct phone numbers.
Whether you are at home, in a restaurant, or somewhere else, you can use the virtual phone number from any internet-enabled device. Business phone systems offer softphone apps for your virtual phone lines.
The softphone app allows you to manage your messages and phone conversations remotely. No matter where you are, you can be available to your staff and clients as long as you have an internet connection.
Advanced features and services are provided by Indian virtual number providers. They are responsible for increasing customer satisfaction, staff productivity, and business communication.
The following are some of the most crucial characteristics of an Indian virtual phone number provider for businesses:
Interactive voice response, or IVR for short, is a menu-driven system that callers can hear while using the phone to answer. This IVR technology gathers caller information by playing a preset message. The menu is set up to provide assistance to customers.
Incoming calls are routed to a different phone number or device via call forwarding. If the intended recipient is not available, is busy, or is somewhere else, the call gets forwarded. The phone number you provide in the system receives automatic call forwarding.
One of the fundamental features of cloud-based phone systems is the ability to record calls or call recordings in other terms. Making notes on every part of the talk is essential. It serves as training material, a future reference, and evidence. Certain phone systems might allow you to download recordings.
Agents can automate repetitive and time-consuming sales tasks with the help of sales automation. Enhancing the client experience and agent productivity is critical. Call routing, information forwarding, automated call dialing, and other automated processes are examples of automation.
Phone number porting allows agents to transfer their current phone numbers to the cloud-based phone system. A virtual phone system is created from your regular phone number. The process typically takes one to four weeks to finish.
After the procedure is finished, your agreement with the previous phone system will be terminated.
Calls are directed to the relevant agent based on the reason for the call when they come in. The phone system gathers important information from them to determine who the caller wants to speak with and route the call appropriately.
It utilizes skill-based routing, which evaluates an agent’s qualifications, expertise, and performance history to ensure the caller is connected to the right agent.
CRM integration allows customers to integrate third-party apps like Hubspot, Salesforce, and others with their phone systems. Thanks to this, agents no longer have to switch between apps. Additionally, it gives agents access to every customer’s data on a single platform.
Agents can automatically call lead phone numbers thanks to the autodialer. Each time a customer dials a number, the call is routed to the agent who is accessible at the time the customer answers. If not, the auto dialer will call another number and drop the current one.
You need to keep several things in mind when it comes to choosing a virtual phone number provider. Here are some crucial considerations to help you make an informed decision:
Setting up a virtual phone number includes several steps depending on the service provider you pick.
Yes, transferring your existing number to a virtual phone service provider is possible. In this process, your phone number, which you contact from the previous phone provider that you are currently using, is moved to the new virtual phone provider.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut