Guidelines

Hong Kong (HK)

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Guidelines for

Locale and Numbers Overview
Locale Name	Hong Kong
ISO Code	HK
Region	Asia
Mobile Prefixes	+8529
Toll-Free Prefixes	+852 800 (or 800 when dialing from within Hong Kong)
National Prefixes	+85230, +85258

Mobile Numbers

Number Ability	Price	For	Requirements
Calls and SMS	$25	Individuals	Proof of Identity: Passport OR Hong Kong ID card OR Driver’s License. Proof of Address (May be anywhere in the world (Supporting document must be issued in the last 3 months)): • Correspondence with government departments: Tax return OR Student loan statement OR Voter registration. • Correspondence with banks or financial institutions: Bank Statement OR Credit card account statement. • Correspondence with public utilities: Electricity bill OR Water bill OR Gas bill. • Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill.
Calls and SMS	$25	Business	Proof of Identity: Business Registration Certificate Proof of Address (May be anywhere in the world. Supporting document must be issued in the last 3 months) (one of the following): • Correspondence with government departments: Business Registration Certificate. • Correspondence with banks or financial institutions: Bank Statement OR Credit card account statement. • Correspondence with public utilities: Electricity bill OR Water bill OR Gas bill. • Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill. Proof of Authorized Representative Identity: Passport OR Hong Kong ID Card OR Driver’s License In addition to these, you need to provide the following information • Business Website • Email of Authorized Representative

Toll-Free Numbers

Number Ability	Price	Eligibility	Requirements
Calls	$35	Individuals	Proof of Identity: Passport. Proof of Address (must show name to demonstrate addresses is individual) (one of the following): Correspondence with government departments (no more than 3 months old): Tax return OR Student loan statement OR Voter registration. Correspondence with banks or financial institutions (no more than 3 months old): Bank Statement OR Credit card account statement. Correspondence with public utilities (no more than 3 months old): Electricity bill OR Water bill OR Gas bill. Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill.
Calls	$35	Business	Proof of Identity: Business Registration Certificatee Proof of Address (must show name to demonstrate addresses is business) (one of the following): • Correspondence with government departments (no more than 3 months old): Business Registration Certificate. • Correspondence with banks or financial institutions (no more than 3 months old): Bank Statement OR Credit card account statement. • Correspondence with public utilities (no more than 3 months old): Electricity bill OR Water bill OR Gas bill. • Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill.

National Numbers

Number Ability	Price	Eligibility	Requirements
Calls	$10	Individuals	Proof of Identity: Passport Proof of Address (must show name to demonstrate addressee is individual) (one of the following): • Correspondence with government departments (no more than 3 months old): Tax return OR Student loan statement OR Voter registration. • Correspondence with banks or financial institutions (no more than 3 months old): Bank Statement OR Credit card account statement. • Correspondence with public utilities (no more than 3 months old): Electricity bill OR Water bill OR Gas bill. • Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill.
Calls	$10	Business	Proof of Identity: Business Registration Certificate. Proof of Address (must show name to demonstrate addressee is business) (one of the following): • Correspondence with government departments (no more than 3 months old): Business Registration Certificate. • Correspondence with banks or financial institutions (no more than 3 months old): Bank Statement OR Credit card account statement. • Correspondence with public utilities (no more than 3 months old): Electricity bill OR Water bill OR Gas bill. • Correspondence with operators of public telecommunications services: Mobile telecommunications service bill OR Fixed telephone service bill OR Internet access service bill OR Pay TV service bill.

Important Timeline

Note: Document verification can take 1-3 business days after submissions.

These guidelines are provided to help you understand and comply with the regulatory requirements for phone numbers in Hong Kong. They reflect our current understanding of the regulations. Each individual or business is responsible for knowing and following the rules that apply to their specific situation.

To ensure compliance, review the official regulations regularly and contact Dialaxy Support if you have any questions. Staying proactive is the best way to maintain ongoing compliance.