Innovation at the Speed of Conversation: What’s New at Dialaxy
We’re continually improving our platform to keep communication with you at a global level seamless, smart, and scalable. Learn about the most recent features and updates crafted to assist your enterprise in staying ahead of the curve and in touch with the world.
The Feature Timeline (Ordered by Launch Date)
Enhanced CRM Ecosystem (Zoho & Capsule)
You can now control your business intelligence. You can export full data for messages, call logs, and contacts with simple clicks. Optimize your communication strategies and boost team efficiency with these detailed reports to audit, track, and dive deeper into performance. The increased CRM ecosystem (Zoho & Capsule) is the new highlight.
see moreContextual Call Notes
It's all about context for good service. Notes enable an agent to save important information directly to a phone number. These notes display when incoming calls are made, so your team can instantly refresh their memory and provide personalized, informed support.
see moreSeamless Data Export
Take charge of your business intelligence. You can easily export detailed data about messages, call logs, and contacts in just a few clicks. These reports help refine communication strategies, track performance, and perform in-depth analyses to improve team efficiency while keeping everyone informed and engaged.
see moreGrowth & Internal Collaboration Tools
Grow together with new Referral and Affiliate programs. A built-in internal chat enables owners and agents to communicate instantly and for free, enhancing teamwork and incentivizing network activity within a unified communication environment.
see moreLow Credit Smart Alerts
Don't let insufficient funds keep you from answering a call. Get notified when your credit balance is low via the new low-credit email trigger so communication lines stay open and customers are reached on time.
see moreExpanded International Reach
Easily grow your international presence. Dialaxy is now available with numbers outside the USA and Canada. Pick and switch international numbers from your desired country and set up in less than 2 minutes.
see moreAutomated Credit Top-Up
Use Auto Credit Load to automate billing. Set a minimum balance and Dialaxy will refill your account when needed, ensuring no downtime during busy business hours.
see moreMulti-Number Global Bulk Purchase
Expand faster by selecting and buying multiple phone numbers from different countries at once. Set up international departments or local teams in a single, simple process.
see moreAndroid Bulk Contact Sync
Android users can now upload multiple contacts directly from their device. Add contacts in seconds so your team can access the numbers they need for calls and messages.
see moreAdvanced Audio Device Management
Automatic detection of input and output devices makes it easy to switch from headsets to speakers without losing audio quality. This reduces technical issues so you can focus on the conversation.
see moreCentralized CRM Integration (HubSpot, Copper)
Save time by connecting Dialaxy to HubSpot and Copper. Sync contacts, automatically log calls, and manage customer relationships directly on the platform to keep lead data updated and processes efficient.
see moreDialaxy AI Assistant Chat
The AI Assistant Chat helps automate repetitive tasks, manage queries, and auto-respond when appropriate, freeing up your team to focus on higher-value client work.
see more
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