Do you run an e-commerce business in Canada? Are you an e-commerce business owner struggling to connect with your target audience in Canada or manage business calls while on the go? If yes, you are not alone.
While you can use a traditional phone system, it will limit your online business from delivering the best customer service. There are chances of you missing a call or customers failing to reach you. As a result, you lose a sale and damage your reputation.
Don’t worry. There is a solution: a virtual phone number for e-commerce business.
With a Canada virtual phone number, you can make business operations much easier to run across Canada from anywhere in the world. Its sophisticated services align with the e-commerce business process to form a seamless connection between businesses and customers.
In this article, you will learn how to get a virtual phone number for e-commerce business in Canada. On top of that, we will guide you on which phone service provider to choose and how to use a virtual Canada phone number.
Let’s start with the definition.
What is a virtual phone number?
A virtual phone number is a cloud phone service that uses VoIP technology and requires an internet connection to make outgoing or receive incoming calls. It is not tied to a single physical location or device.
As a user, you can use a virtual number on any internet-enabled device(Computer, smartphone, or Tablet) from anywhere in the world. You can access it through a web app, softphone app, desktop app, or VoIP phone.
Types of virtual phone numbers
Generally, there are four types of virtual phone numbers in Canada. Have a look.
Virtual Local phone number
A Canada local phone number is a 10-digit number designed to serve a specific area or city in Canada. It starts with a 3-digit local area code followed by a 3-digit exchange code and a 4-digit subscriber number. Its dialing format is Country code(+1) + Area Code + Remaining Numbers.
Virtual Mobile phone number
A Canada mobile phone number is a 10-digit number designed for mobile phones. It starts with a 3-digit area code followed by a 3-digit exchange code and a 4-digit subscriber number. Canada uses the same dialing format for Local and mobile numbers: Country code(+1) + Area Code + Remaining Numbers.
Virtual Toll-free phone number
A Canada toll-free phone number is a 10-digit number that enables callers to make free phone calls in Canada. It starts with a 3-digit toll-free code followed by a 7-digit subscriber number. Its dialing format is Country code(+1) + Toll-Free Code(800) + Remaining Numbers.
Virtual Vanity phone number
A Canada vanity phone number is a 10-digit alphanumeric toll-free number that enables callers to make free phone calls in Canada. It consists of both alphabets and numbers. It starts with a 3-digit toll-free prefix followed by a 7-digit subscriber number. Its dialing format is Country code(+1) + Toll-Free Code (800) + Alphanumeric number(alphabets, numbers, or both).
How to Get a Virtual Phone Number for E-commerce Businesses in Canada?
To get a Canadian virtual phone number for your e-commerce business, Follow the steps:
- Choose a reliable cloud-based phone number provider.
- Sign up for an account and use the credentials to log in to your dashboard.
- Select Canada as your country and a city in Canada as your location.
- Choose your desired subscription plan and your preferred virtual phone number.
- Complete payment successfully. Submit requested documents if required.
Best Canada Virtual Phone Number Providers for E-commerce Business
To make things easier for you, we have compiled a short list of the 5 best virtual phone number providers in Canada.
Dialaxy is a powerful cloud phone service provider in Canada. It’s a cost-effective, reliable, and secure virtual phone number provider that offers US and Canadian phone numbers. It provides package-based services for most SMBs(especially call centers). These businesses can get customized packages as per their business requirements.
- Call forwarding
- Interactive Voice Response
- Automatic Call distribution
- Voicemail Greetings
- Call monitoring
Pricing: Contact customer support.
Krispcall is another leading cloud telephony service provider in the market. It provides virtual phone numbers for 100+ countries, including Canada. With advanced phone call center services, KrispCall is perfect for any e-commerce company having customers across Canada. It provides multichannel channel services, which are best for reaching customers from different channels. It has one of the best mobile apps in the market.
- Unified Callbox
- Sales dialer
- Click-to-call widget
- IVR tree
- CRM integration
Pricing: Starts at USD 12 per month per user (Annual subscription)
EasyRinger is an easy-to-use cloud-based business phone system for small and medium-sized E-commerce businesses in Canada. It provides cloud phone numbers for Canada at a reasonable rate. The sales team and customer support can work in a unified manner using its CRM and help desk.
- Interactive Voice Menus
- Block/Allow Callers
- SMS Forwarding
Pricing: Starts at USD 14 per month per user.
Zadarma is one of Canada’s best voice telecommunication solutions for e-commerce startups. With Cloud PBX services to over 100 countries, Zadarma has established itself as a reliable and genuine VoIP phone system worldwide. On top of that, its CRM services can help you enhance your relationship with customers quickly.
- Call tracking
- Callback button
- Click-to-call button
- Speech Analytics
- Video conferencing
Pricing: Starts at USD 39 per team per month
Avoxi is yet another top-of-the-line e-commerce business communication solution in Canada. Its contact center software provides a seamless customer service experience, better team productivity, and top-class call connection. Avoxi business phone system provides virtual phone numbers for 150+ countries (including Canada) at an affordable rate.
- Call forwarding
- Number porting
- Automatic Call distribution (ACD)
- SIP trunks
Pricing: Starts at USD 19.99 per user per month
Things to consider while buying a virtual phone number for E-commerce Business in Canada
Consider the following elements while you are looking to purchase a virtual phone number for your E-commerce business.
Determine business requirements
As an e-commerce business owner, you must determine what exactly you need to operate your entire business communication. Evaluate your plan with your marketing and sales team to determine what they need to conduct their interaction and campaigns.
Virtual phone number provider reputation
When choosing a virtual business phone number provider, check their user reviews. Make sure to compare the user reviews of different providers. Shortlist genuine providers that provide excellent service and 99.99% uptime, then choose the one best suited for your business.
Identify phone number type
If you want to connect with the local people in your area, it’s best to get a local number to establish a local presence. In case you want to add a call center service for customer support, toll-free numbers are a good choice. Vanity numbers work better while running sales and marketing campaigns. If you want to communicate with customers on a personal level, get a cell phone number.
Compare pricing and features
Finding the right pricing plan that meets your budget is always good. That’s why you need to compare the prices of Canada virtual number providers to get the best one for yourself. You also need to compare the features and check which provider gives all the necessary features at an affordable cost.
Integration with other tools
As an e-commerce business, you need various tools such as team productivity tools, CRM tools, communication tools, etc. Check whether the business phone system provider can integrate the tools you use in your business or not.
Make sure your Canadian phone number service provider provides 24/7 customer support so that you can always reach your provider in case you can see any technical issues. Check their availability and support hours to ensure they can assist you if you encounter any issues.
Make sure to follow the steps properly to get a Canada business phone number for your e-commerce business. You can choose any one of the virtual phone number providers listed above based on your business requirements. If you have more queries about the virtual phone number, feel free to contact our support team.